Products > Screening > Contact Center Simulator
The Contact Center Simulator ™ is a state-of-the-art, cost effective call center simulation test that helps contact center recruiting managers recruit and select contact center staff. Completely customizable, the Contact Center Simulator ™ can be used to prescreen call center applicants, sell the candidate on the career opportunity and test the hard skills and competencies required for success in sales or service roles in high performing call center environments.
The Contact Center Simulator ™ allows the candidate to experience a "day in the life" at your contact center and "test drive" what it feels like to perform in a sales or customer service role. During the call center simulation test, the candidate is required to make decisions and handle in-bound calls similar to those experienced by agents in your environment. While the candidate previews the career opportunity, the hiring manager instantly receives a report on the candidate's ability to manage the tasks required for success in the role.
The Contact Center Simulator ™ is an online employee screening tool that helps contact centers make better hiring decisions and impact their bottom line by selecting candidates that are more likely to perform and deliver results. The candidate is provided with a sample of the career experience, and as a result they know what to expect once they are on the job. Previewing the job reduces the learning curve, speeds up the on-boarding process and reduces turnover.
Available in multiple languages, the Contact Center Simulator ™ can assess the candidates language skills and can even be set up to capture candidate voice samples, e-mailing them directly to the hiring manager.
The Contact Center Simulator ™ is available on-demand and requires no software., it assesses:
- Data entry skills
- Keyboard skills, speed and accuracy
- Computer navigation skills
- Listening and memory skills
- Reading skills
- Mathematical accuracy and competency
- Cognitive problem solving
- Candidate's understanding of customer needs
- Ability to create cross sell and up sell opportunities
Other tools for the development of high performing contact centers
Self Management Group is equipped with a full suite of performance predicting employee selection tools proven effective in the development of a high performance cultures.
Our contact center services include:
The Contact Center Effectiveness Survey ™ (CCES) ™ An organizational diagnostic tool customized to measure and track the success factors critical to your organization's unique goals and objectives. It helps executives identify the commitment level of their employees, their engagement and how well they are aligned with corporate goals.
The Contact Center Screen Plus™ An on-line employee screening tool for recruiting call center staff . Developed by a team of Contact Center industry experts, the screening report will provide an indication of where an individual will fit in either a customer service role or a role that includes some up sell or cross sell requirements.
The Contact Center PRO™ A validated assessment tool for employee recruiting and selection. It identifies candidates that have the potential to succeed in contact center sales roles or customer service positions. The report, available in real time, accurately predicts performance and identifies candidates that will succeed in roles that require cross selling and up selling.
Getting started is easy!
To experience a free psychometric test, complete this brief form and a consultant will contact you or call (416)746-0444