The Contact Center Solutions selection tools help to identify candidates with the potential to succeed in outbound sales or inbound service roles. By incorporating these tools into your selection process, you are able to hire the right people and increase performance and retention rates within your organization.
The Contact Center Pro™ identifies candidates that have the potential to succeed in contact center sales roles or customer service positions. The report, available in real time, accurately predicts performance and identifies candidates that will succeed in roles that require cross selling and up selling. Many of the world's leading contact centers have experienced reduced turnover and huge reductions in costs by using CONTACT CENTER PRO™ to predict performance and retention before they hire and invest in a candidate.
High performing contact center agents don’t necessarily make good team leaders. Now
you can predict performance as a team leader and provide the self awareness
required to turn leadership potential into leadership performance.
The Team Pro™ helps identify and build high performing contact center teams. Whether you are working with an existing team or creating a new one, the Team Pro™ will help provide a better understanding of individual strengths and how to create a synergsitic contact center environment. It is also an excellent succession planning tool to help select the best coach or supervisor for an existing team.