The SERVICEPROTM is a state-of-the-art psychometric tool that has been shown to be highly effective in identifying and selecting individuals to fit a wide variety of service cultures including call centers, retail outlets, personal services and dealing with internal customers and clients. The ServicePro™ has been used extensively throughout North America and in other parts of the world to identify consistent top performers.
The SERVICEPROTM:
- assesses the key characteristics of service people
- identifies individuals who are most likely to be top performers
- is objective, comprehensive and thoroughly validated in a wide variety of service and operations cultures
- can be customized for your organization
- provides selection, coaching and development suggestions for management
