| 360Pro (#0000000 for Sample Person on December 1, 2002) |
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II. Detailed Results (cont'd)
COMMUNICATING - Is clear, timely, forthright and respectful in all communications to customers and to all coworkers.
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1. Listening - Attentive, active, listener; has patience to hear.
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2. Informing - Provides timely information.
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3. Presentation Skills - Effective in formal presentations.
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4. Conflict Management - Deals with conflict; seeks agreement.
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| | 2003, Self Management Group |
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