| COMMUNICATING |
|
| Is clear, timely, forthright and respectful in all communications to customers and to all coworkers. |
|
| Rating |
| |
N/A |
Never |
Seldom |
Occas |
Usually |
Always |
| Self |
n/a |
1 |
2 |
3 |
 |
5 |
| Direct Report |
n/a |
1 |
2 |
3 |
 |
5 |
| Supervisor |
n/a |
1 |
2 |
3 |
 |
5 |
| Peers |
n/a |
1 |
2 |
3 |
 |
5 |
|
|
| (a) Listening |
|
| Attentive, active, listener; has patience to hear. |
|
| Rating |
| |
N/A |
Never |
Seldom |
Occas |
Usually |
Always |
| Self |
n/a |
1 |
2 |
3 |
4 |
 |
| Direct Report |
n/a |
1 |
2 |
3 |
 |
5 |
| Supervisor |
n/a |
1 |
2 |
 |
4 |
5 |
| Peers |
n/a |
1 |
2 |
3 |
 |
5 |
|
|
| (b) Informing |
|
| Provides timely information. |
|
| Rating |
| |
N/A |
Never |
Seldom |
Occas |
Usually |
Always |
| Self |
n/a |
1 |
2 |
3 |
 |
5 |
| Direct Report |
n/a |
1 |
2 |
3 |
 |
5 |
| Supervisor |
n/a |
1 |
2 |
3 |
 |
5 |
| Peers |
n/a |
1 |
2 |
3 |
 |
5 |
|
|
| (c) Presentation Skills |
|
| Effective in formal presentations. |
|
| Rating |
| |
N/A |
Never |
Seldom |
Occas |
Usually |
Always |
| Self |
n/a |
1 |
2 |
3 |
 |
5 |
| Direct Report |
n/a |
1 |
2 |
3 |
 |
5 |
| Supervisor |
n/a |
1 |
2 |
3 |
4 |
 |
| Peers |
n/a |
1 |
2 |
 |
4 |
5 |
|
|
| (d) Conflict Management |
|
| Deals with conflict; seeks agreement. |
|
| Rating |
| |
N/A |
Never |
Seldom |
Occas |
Usually |
Always |
| Self |
n/a |
1 |
2 |
3 |
 |
5 |
| Direct Report |
n/a |
1 |
2 |
3 |
 |
5 |
| Supervisor |
n/a |
1 |
2 |
3 |
 |
5 |
| Peers |
n/a |
1 |
2 |
3 |
 |
5 |
|
Gap (vs. Self)
 |
| Above | Below |
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