Statistical Reports

	OES Executive Summary Report on 2004/02/04 This report contains the results from a number of respondents that were surveyed regarding their perceptions, attitudes and opinions about your organization. The information contained within this report can be used to strengthen and improve the effectiveness of your organization. You may wish to contact your Self Management Group representative to assist you in interpreting this report as well as in designing a course of action. Contents Executive Overview Overview of Scales Overview of Items
Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 1

Executive Overview

Index

Rating

Gap

1.	OVERALL ALIGNMENT / EFFECTIVENESS INDEX This score displays the average of all scales and shows the degree of overall alignment.


A		5.7
B		6.1
C		5.4
D		5.6
E		6.3
F		5.9

2.	RETENTION / ENGAGEMENT INDEX This score is a reflection of the ability of an organization to retain and develop valuable human resources. It is also a reflection of an employee's general alignment.


A		5.5
B		5.9
C		5.2
D		5.2
E		6.0
F		5.9

3.	QUALITY INDEX This score reflects the perception of employees toward the quality standards of the organization in terms of people, product and process.


A		5.9
B		6.4
C		5.4
D		5.8
E		6.6
F		6.2

4.	OVERALL CULTURE This index looks at a wide scope of factors that ranges from an assessment of working conditions to the values and ethics that form the overall culture of an organization.


A		6.0
B		6.6
C		5.6
D		5.9
E		6.3
F		6.1

5.	LEADERSHIP / MANAGEMENT ASSESSMENT This index summarizes the attitudes towards the leadership and management as well as the organizations approach to performance management.


A		5.7
B		6.0
C		5.5
D		5.5
E		6.3
F		5.6

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 2

Index

Rating

Gap

6.	ATTITUDES TOWARD SURVEY This factor assesses attitudes towards the survey and whether or not the employees feel that the information will be utilized by the organizational and the value the organizational places on individual input.


A		5.9
B		6.3
C		5.5
D		5.8
E		6.3
F		6.3

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 3

Overview of Scales

Scale

Rating

Gap

1.	Values Approach to providing equal opportunities and clarity of organizational goals.


A		5.9
B		6.8
C		6.0
D		5.8
E		5.7
F		5.0

2.	Ethics The expectation of conducting business in an appropriate, ethical fashion.


A		6.3
B		6.8
C		6.1
D		6.3
E		6.7
F		6.2

3.	Organizational Culture The organization's approach to communications and teamwork.


A		5.3
B		5.8
C		5.1
D		4.9
E		5.7
F		6.0

4.	Stability of Organization The factors that contribute to the history and projected future of organizational stability.


A		6.0
B		6.4
C		5.3
D		6.2
E		6.5
F		6.6

5.	Leadership Style and effectiveness of organizational leadership.


A		5.8
B		6.0
C		5.4
D		5.6
E		6.6
F		6.2

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 4

Scale

Rating

Gap

6.	Quality of Customer Service Evaluation of the extent to which the focus is on superior customer service.


A		6.3
B		6.8
C		5.4
D		6.7
E		6.8
F		7.0

7.	Accessibility of Customer Service Availability, universality and ease of access to service.


A		4.9
B		5.4
C		4.5
D		4.3
E		6.3
F		5.1

8.	Product Quality Degree to which organization is focused on product quality and continuous improvement.


A		6.2
B		6.9
C		5.6
D		6.3
E		6.7
F		6.8

9.	Working Environment Organizational focus on teamwork and co-operation.


A		5.6
B		6.0
C		5.1
D		5.5
E		5.8
F		6.3

10.

Quality of Management
Ability of management to provide inspiration and appropriate direction.


A		5.7
B		6.3
C		5.6
D		5.3
E		6.2
F		5.8

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 5

Scale

Rating

Gap

11.

Quality of Labour Force
Evaluation of effort, quality focus and commitment by work force.


A		6.2
B		6.6
C		5.8
D		6.3
E		6.8
F		6.3

12.

Premises and Facilities
Assessing the overall healthiness and safety of the premises, suitability of tools and working conditions.


A		5.9
B		7.0
C		5.4
D		5.8
E		6.5
F		5.8

13.

Performance Management
Performance goals are clear, well measured and rewarded appropriately.


A		5.6
B		5.8
C		5.5
D		5.7
E		6.0
F		4.8

14.

Career Opportunities
Degree to which organization provides career opportunities and growth to its employees.


A		5.3
B		5.4
C		5.0
D		5.0
E		5.7
F		5.7

15.

Training and Development
Appropriate training and coaching is provided.


A		5.1
B		4.8
C		4.8
D		4.8
E		6.0
F		5.8

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 6

Scale

Rating

Gap

16.

Compensation/Earning Potential
The organization provides competitive compensation with opportunities to earn more.


A		5.6
B		6.5
C		5.3
D		5.0
E		5.7
F		6.2

17.

Employee Self Worth
Organization is aware of individual contributions and their importance.


A		5.9
B		6.7
C		5.4
D		6.1
E		6.3
F		6.0

18.

IT Systems
Organization has excellent IT systems.


A		5.5
B		4.0
C		5.5
D		5.5
E		6.7
F		5.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 7

Overview of Items

Item

Rating

Gap

1.	I understand the strategic initiatives of the organization.


A		6.1
B		7.0
C		5.8
D		6.8
E		6.0
F		4.5

2.	The corporate mission statement is clear and well understood by people.


A		5.1
B		6.5
C		4.8
D		5.5
E		4.3
F		4.5

3.	All employees are treated equally, regardless of age or sex.


A		6.2
B		7.0
C		6.8
D		5.5
E		6.3
F		5.0

4.	Women and men have the same opportunity for growth.


A		6.5
B		7.0
C		7.0
D		6.3
E		5.3
F		6.5

5.	Minority and non-minority employees are treated equally.


A		5.6
B		7.0
C		6.2
D		4.5
E		6.0
F		4.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 8

Item

Rating

Gap

6.	I understand the organization's core values.


A		5.9
B		6.5
C		5.5
D		6.3
E		6.0
F		5.5

7.	This organization conducts business ethically, honestly, and fairly.


A		6.6
B		7.0
C		6.2
D		7.0
E		6.7
F		6.5

8.	I agree with the organization's core values.


A		6.2
B		6.5
C		6.0
D		6.3
E		6.3
F		6.0

9.	The organization never misrepresents itself.


A		6.3
B		7.0
C		5.5
D		6.8
E		6.7
F		6.5

10.	I have never been asked to misrepresent the company.


A		6.0
B		7.0
C		5.8
D		5.5
E		7.0
F		5.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 9

Item

Rating

Gap

11.	Our leadership has behaved consistently in an ethical manner.


A		6.6
B		6.5
C		6.8
D		6.3
E		6.7
F		7.0

12.	I do not have too much stress in my job.


A		4.6
B		4.5
C		5.8
D		2.8
E		3.7
F		6.5

13.	It is fun to work for this organization.


A		6.2
B		6.5
C		6.0
D		5.8
E		6.3
F		7.0

14.	There are good lines of communication throughout the company.


A		4.3
B		4.0
C		4.3
D		3.8
E		5.3
F		4.0

15.	Senior management will make constructive use of this survey information.


A		5.8
B		6.0
C		5.5
D		5.5
E		6.3
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 10

Item

Rating

Gap

16.	The organization has implemented a recruiting strategy that involves everyone.


A		4.9
B		6.0
C		4.2
D		4.8
E		5.0
F		6.5

17.	My work is interesting.


A		6.1
B		7.0
C		6.0
D		5.8
E		6.3
F		6.0

18.	Good team work is recognized and rewarded.


A		5.4
B		6.5
C		4.0
D		6.0
E		6.7
F		5.5

19.	This organization will be around for many years to come.


A		6.5
B		7.0
C		6.0
D		7.0
E		7.0
F		6.0

20.	There is a strategy to assure that critical knowledge is not lost.


A		5.5
B		5.0
C		4.7
D		5.5
E		6.7
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 11

Item

Rating

Gap

21.	The key people throughout the organization have been identified.


A		6.4
B		6.5
C		5.7
D		6.8
E		6.7
F		7.0

22.	People are very willing to share their expertise in this organization.


A		5.5
B		6.5
C		5.2
D		4.8
E		5.3
F		7.0

23.	Our company competes effectively in a stable industry.


A		6.2
B		7.0
C		5.0
D		6.8
E		7.0
F		6.5

24.	The senior management team takes decisive action when needed.


A		6.1
B		6.0
C		5.8
D		5.8
E		6.7
F		7.0

25.	I am confident in senior management's ability to lead.


A		6.5
B		7.0
C		5.8
D		6.8
E		7.0
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 12

Item

Rating

Gap

26.	There is a good relationship between management & non-management employees.


A		6.2
B		6.5
C		6.0
D		5.5
E		7.0
F		7.0

27.	The senior management inspires me.


A		5.9
B		6.0
C		5.5
D		5.5
E		7.0
F		6.0

28.	The leadership communicates effectively with employees.


A		4.8
B		5.0
C		4.3
D		4.0
E		6.0
F		5.5

29.	The expectations the organization has for me are clear.


A		5.5
B		5.5
C		5.0
D		6.3
E		6.0
F		5.0

30.	There is a strong customer focus in the organization.


A		6.4
B		7.0
C		5.5
D		6.8
E		7.0
F		7.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 13

Item

Rating

Gap

31.	We deal with customer issues effectively.


A		6.1
B		7.0
C		4.7
D		7.0
E		6.7
F		7.0

32.	We have changed the way we do business because of our customers.


A		5.8
B		5.5
C		5.0
D		5.8
E		6.7
F		7.0

33.	Excellent customer service is extremely important to us.


A		6.6
B		7.0
C		5.8
D		7.0
E		7.0
F		7.0

34.	The organization is interested in developing long-term customer relationships.


A		6.7
B		7.0
C		6.2
D		7.0
E		7.0
F		7.0

35.	Customers are treated as a priority at this company.


A		6.2
B		7.0
C		5.2
D		6.5
E		6.7
F		7.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 14

Item

Rating

Gap

36.	We are available to our customers on a 24/7 basis.


A		4.2
B		4.5
C		3.8
D		3.5
E		6.0
F		4.0

37.	We make ourselves available in the fashion that suits our customers best.


A		5.2
B		5.5
C		4.0
D		5.3
E		6.7
F		6.0

38.	Our customers can always reach us.


A		4.6
B		5.5
C		4.3
D		3.5
E		6.0
F		5.0

39.	We have the resources to deal with our customers in many different languages.


A		5.6
B		6.0
C		5.7
D		5.0
E		6.3
F		5.5

40.	Employees here take pride in their work and the products of the organization.


A		6.2
B		6.5
C		5.3
D		6.8
E		6.7
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 15

Item

Rating

Gap

41.	Product quality is important here.


A		6.5
B		7.0
C		5.7
D		7.0
E		6.7
F		7.0

42.	Our employees take personal responsibility for the quality of our products.


A		6.2
B		7.0
C		5.5
D		6.3
E		6.7
F		6.5

43.	The products that we offer are continually evaluated and improved.


A		6.1
B		7.0
C		5.8
D		5.3
E		6.7
F		7.0

44.	Our organization is committed to providing a harassment-free work environment.


A		6.2
B		7.0
C		6.0
D		6.0
E		6.3
F		6.0

45.	There is a strong spirit of cooperation throughout the organization.


A		5.6
B		6.0
C		5.5
D		5.0
E		6.0
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 16

Item

Rating

Gap

46.	Employee morale within the organization is good.


A		5.8
B		6.5
C		5.3
D		5.5
E		6.3
F		6.5

47.	I am often frustrated by the decision making process in the organization.


A		3.3
B		3.5
C		3.8
D		3.3
E		3.0
F		2.0

48.	Sales and service personnel work well together.


A		5.5
B		6.0
C		4.5
D		6.3
E		5.3
F		6.5

49.	Management demonstrates all of our core values.


A		5.6
B		6.5
C		5.7
D		5.0
E		6.3
F		5.0

50.	Our management inspires me.


A		5.5
B		5.5
C		5.5
D		5.0
E		6.3
F		5.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 17

Item

Rating

Gap

51.	Management listens to employees.


A		5.4
B		5.5
C		5.3
D		5.0
E		5.7
F		6.0

52.	I have confidence in the management of our organization.


A		6.4
B		7.0
C		6.3
D		6.0
E		6.7
F		6.5

53.	My manager/supervisor has good "people management" skills.


A		6.1
B		6.5
C		5.8
D		5.8
E		6.7
F		6.5

54.	Our meetings leave everyone with a clear idea of what they should do next.


A		5.3
B		6.5
C		4.8
D		4.8
E		5.7
F		6.0

55.	Our people keep their promises and commitments.


A		5.9
B		5.5
C		5.7
D		6.3
E		6.3
F		6.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 18

Item

Rating

Gap

56.	Our people work hard and get results.


A		6.4
B		7.0
C		5.8
D		6.8
E		7.0
F		5.5

57.	The employees in my department work well together.


A		6.3
B		7.0
C		5.7
D		6.0
E		7.0
F		7.0

58.	The people who work for this organization are generally 'first-rate'.


A		6.4
B		7.0
C		5.8
D		6.3
E		7.0
F		6.5

59.	My workplace is safe and is a healthy environment.


A		5.8
B		7.0
C		5.7
D		5.0
E		7.0
F		4.5

60.	I have easy access to my workplace.


A		5.9
B		7.0
C		5.3
D		5.8
E		6.3
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 19

Item

Rating

Gap

61.	We have been provided with sufficient space and the tools that are necessary to do our jobs effectively.


A		6.3
B		7.0
C		5.8
D		6.8
E		6.3
F		6.0

62.	I am proud to bring customers and colleagues to our workplace.


A		5.9
B		7.0
C		5.2
D		5.5
E		6.7
F		6.5

63.	This organization uses state-of-the-art equipment wherever possible.


A		5.8
B		7.0
C		5.2
D		6.0
E		6.3
F		5.5

64.	This organization focuses on high performance.


A		6.6
B		7.0
C		6.2
D		7.0
E		7.0
F		6.5

65.	My performance is regularly measured and reviewed.


A		4.7
B		4.5
C		5.2
D		4.8
E		5.0
F		3.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 20

Item

Rating

Gap

66.	Superior performance is rewarded appropriately.


A		5.5
B		6.0
C		5.2
D		5.3
E		6.3
F		5.0

67.	People are held accountable for their performance.


A		5.9
B		6.0
C		5.7
D		6.0
E		6.0
F		6.0

68.	I am aware of my performance objectives and results.


A		6.1
B		7.0
C		6.2
D		6.0
E		5.7
F		5.5

69.	Performance appraisals help me improve my work.


A		4.8
B		4.0
C		4.7
D		5.3
E		6.0
F		3.0

70.	The organization provides growth opportunities for me.


A		6.0
B		6.0
C		6.0
D		5.5
E		6.7
F		6.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 21

Item

Rating

Gap

71.	My career goals and future are discussed with me at least once a year.


A		4.6
B		3.0
C		4.7
D		5.3
E		5.7
F		3.5

72.	Information about my personal direction and future is available to me.


A		5.1
B		5.5
C		4.7
D		4.8
E		5.7
F		6.0

73.	I feel I have a long-term future here.


A		5.9
B		7.0
C		5.3
D		5.5
E		6.7
F		6.0

74.	Career counselling is available to employees.


A		4.3
B		5.0
C		4.7
D		3.3
E		3.0
F		6.5

75.	Employees are encouraged to manage their own careers.


A		6.4
B		7.0
C		6.0
D		6.0
E		7.0
F		6.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 22

Item

Rating

Gap

76.	There is an effective career management system in place.


A		4.5
B		4.5
C		3.8
D		4.8
E		5.0
F		5.5

77.	I have access to the information I need to make decisions.


A		5.2
B		5.5
C		4.3
D		5.3
E		6.0
F		6.0

78.	I have been well trained to do my job.


A		5.3
B		7.0
C		4.3
D		5.8
E		5.3
F		5.5

79.	I receive ongoing coaching from my manager/supervisor.


A		4.6
B		2.5
C		4.5
D		3.8
E		6.0
F		7.0

80.	My manager/supervisor is a good teacher.


A		5.4
B		4.0
C		6.0
D		4.5
E		6.7
F		4.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 23

Item

Rating

Gap

81.	The compensation plan supports and rewards high performance.


A		5.8
B		7.0
C		5.2
D		5.3
E		7.0
F		5.5

82.	Good results are well rewarded.


A		5.8
B		7.0
C		5.3
D		5.3
E		6.3
F		6.0

83.	This organization provides me with the opportunity to make a lot of money.


A		5.7
B		7.0
C		5.5
D		4.5
E		6.7
F		6.0

84.	In general, I am paid fairly for the work that I do.


A		5.8
B		7.0
C		5.2
D		5.0
E		6.7
F		7.0

85.	Compensation is my primary reason for working here.


A		4.9
B		5.0
C		5.2
D		4.8
E		3.0
F		7.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 24

Item

Rating

Gap

86.	I am motivated by my compensation plan.


A		5.4
B		6.0
C		5.5
D		5.5
E		4.7
F		5.5

87.	I believe that I am a valued employee.


A		6.3
B		7.0
C		6.0
D		6.5
E		6.7
F		5.5

88.	I am aware of how important my work is for the overall effectiveness of the organization.


A		6.2
B		7.0
C		5.5
D		6.3
E		7.0
F		6.0

89.	I feel that my contributions are recognized.


A		5.7
B		6.0
C		5.0
D		5.8
E		6.7
F		6.0

90.	My opinions are sought in solving problems.


A		5.3
B		6.5
C		4.5
D		5.5
E		5.3
F		6.0

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group

OES Executive Summary Report on 2004/02/04

Page 25

Item

Rating

Gap

91.	I feel empowered to take initiative and make decisions about my work.


A		6.2
B		7.0
C		6.2
D		6.3
E		5.7
F		6.5

92.	Our informations technology systems are excellent.


A		5.5
B		4.0
C		5.5
D		5.5
E		6.7
F		5.5

93.	Our organization depends on the internet.


A		5.5
B		4.0
C		5.5
D		5.5
E		6.7
F		5.5

94.	When something goes wrong with our systems, it is corrected quickly.


A		5.5
B		4.0
C		5.5
D		5.5
E		6.7
F		5.5

95.	Our business systems are easy to understand.


A		5.5
B		4.0
C		5.5
D		5.5
E		6.7
F		5.5

Legend: A=ALL ; B=Executive/Management ; C=Sales Representative ; D=Office Admin/Staff ; E=Technical ; F=Other

Š2003, Self Management Group