OSP #BVCC5Q37 for Sample Person on 2006/06/12

SupervisorPro™

Operations Supervisor Profile

for

Sample Person

2006/06/12

	Contents	Page

I	Profile Overview	2
II	Summary of Strengths/Developmental Suggestions	3
III	Communication Style	5
IV	Success Habits	6

The Operations Supervisor Profile is designed to provide insight into the strengths of individuals who will be acting as supervisors in business operations. By identifying and understanding personal strengths as well as identifying growth opportunities, managers and career coaches will be able to fit people to suitable operational roles. This profile will also provide managers with suggestions on how to coach their people more effectively.
-- John C. Marshall, Ph.D.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 2

I Profile Overview

Communications Skills

Reflects natural style of communicating with others on an interpersonal basis.


Ask/Listen	Balanced	Tell

Energetic Leadership

Reflects the most natural approach to leading other people.


High Energy/Enthusiastic		Relaxed/Detached

Process/Systems Management

An indication of the individuals natural approach to understanding, explaining and facilitating essential processes


Manages/Facilitates		Supervises/Imposes

Performance Management

An indication of the individuals natural approach to getting things done by those being supervised.


Very Demanding	Balanced	No Pressure

Team Development and Coaching

An indication of the person's natural approach to developing and coaching a team.


Autocratic	Democratic	Team Member

Accepts Responsibility

Reflects the degree to which individual takes responsibility for own actions and decisions.


Assumes Responsibility/Confident		Not Ready

Decision Making

Reflects the amount of information that is preferred when making a decision and the speed of the decision making process.


Quick/Decisive		Team Member

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 3

II Summary of Strengths/Developmental Suggestions

Self Management/Initiative


Initiates/Proactive		Responsive

Sample would be described as very assertive, competitive and goal oriented. He shows a lot of initiative and should be able to work within general guidelines and with minimal documentation and supervision. He will be able to motivate himself and evaluate his own performance with little feedback from management and because of this, he will feel able to handle most situations on his own without a lot of help from others. Sample has the potential to be very effective in a variety of situations including unfamiliar ones.

Interview Suggestions

Outline a situation in which you had to develop a plan and follow it to completion.
Outline a similar situation where you had to follow someone else's plan.
What were the advantages of each situation? Which situation suited you best?

Coaching Suggestions

Sample will respond best to opportunities that are flexible and provide him with the opportunity to use his own initiative.
He will do very well in a supervisory role that is interesting and allows him to plan and manage his own activity to a degree.
Place him on projects where he can work with managers who coach and facilitate.

Motivational Profile/Drive


Seeks Challenge/Task Oriented		Relaxed/Contented

Sample is motivated by a balance between safety and security of the team and their performance. He is comfortable working toward long term objectives and will balance the short term goals of the organization with the needs of the people he supervises. Sample would perform most effectively in an environment that includes a mixture of regular work and new challenges.

Interview Suggestions

In your most recent supervisory position, what role did you play in communicating the team goals? How did your team respond?
How did keep your people focused on their work? What did you do when things were not completed on time?
Describe a situation where there was a lot of additional work. Did your team complete all their tasks?
How do you motivate your team?

Coaching Suggestions

Monitor Sample's approach to personal and team goal setting to determine how effective he is in setting performance standards.
Monitor his team until satisfied that all the work is getting done.
Coach him to deal with poor performance in an effective manner.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 4

II Summary of Strengths/Developmental Suggestions (cont'd)

Team Orientation/Approach to Structure


Independent/Creates Own Systems & Structure		Dependent/ Prefers Structured Environments

Sample would be described as extremely independent and more likely to create new processes than to follow the existing ones. If something does not appeal to him, he will probably develop his own way of doing it. He is likely to create new procedures whenever there is the need for them. This area of his character will be a strength where guidelines are minimal and he is expected to develop new systems or structure. This level of independence can help him be an effective consultant or change agent if he is able to present his recommendations in a fashion that clients can accept.

Interview Suggestions

How did you feel about the last environment in which you worked? What did you like (or dislike)?
Outline a situation where you worked in a very structured environment. How were you able to adapt?
How comfortable are you following a proven process?
Describe a situation where you developed new procedures. What role did you play in their implementation?

Coaching Suggestions

Help Sample take advantage of his independent nature where possible but avoid putting him in roles which are very structured. He will have difficulty integrating with very structured operations and may frustrate people who are being supervised by his approach to supervision.
Coach him on how to integrate with very structured environments rather than to clash with them.
If he wants to change the culture, ask him to develop suggestionss for change and give him the chance to present his suggestions to you.

Comfort with Conflict


Very Comfortable		Avoids Conflict

Sample has the potential to be quite comfortable in situations where there is conflict such as an angry customer or disgruntled employee. His comfort with conflict can be a strength in situations where conflict is a common occurrence or there is ongoing tension that may require his intervention. People with Sample's level of comfort with conflict may even occasionally create conflict to further their own goals or amuse themselves.

Interview Suggestions

Describe a situation where you had to deal with an angry customer or colleague.
Why did the person become angry? How did you resolve the situation?
What strategies have you used to avoid conflict?

Coaching Suggestions

Use Sample in high conflict situations if he shows restraint and is able to avoid the temptation to engage in debate.
He can be effective in these situations if he is coached to listen and address the concerns of angry people.
Sample may benefit from conflict resolution training which would be an asset in a supervisor, project leader or manager role.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 5

III COMMUNICATION STYLE

Social Orientation


Warm/Friendly/Sociable		Builds Relationships over Longer Term

Sample is sociable, friendly and outgoing in a variety of roles and situations. He is at ease building relationships and is quite comfortable meeting new people. He would be considered effective at an interpersonal level and would work well in an environment where there is regular contact with a variety of people.

Interview Suggestions

Describe your approach to building an effective relationship with someone you have just met.
What are your strengths as a communicator? How can you use them in working with our organization?
What are your goals with regard to growth in interpersonal areas? What are you doing to improve in these areas?

Coaching Suggestions

Build his awareness that the ability to work well with others is a strength.
Coach him to develop his knowledge of the business so that he can interact with customers and demonstrate that he understands their needs.
Sample's comfort dealing with others may help him be an effective coach or mentor in areas where he is an expert.

Analytical Orientation


Systematic/Analytical		Learns the Necessities

Sample is very analytical, logical and practical. He pays attention to detail and tends to examine issues until he feels that he understands them. He would enjoy a significant problem solving component in his work and is likely to be interested in learning for its own sake. Working with challenging issues would be enjoyable for him.

Interview Suggestions

Describe a situation where you were able to provide an innovative solution to a difficult problem.
What are some of the current developments that could have impact on our organization? What should we be doing to address them?

Coaching Suggestions

Sample is suitable for projects which emphasize developing new concepts and problem solving. He will respond well to being reinforced for his expertise.
Encourage him to express himself as concisely and clearly as possible when dealing with other people.
Consult with him on his training needs to avoid investing in unnecessary training.
Assign Sample to projects which require attention to detail. He will respond well to being recognized for his expertise.
Coach him on effective communications as highly analytical people can become interested in ideas and issues that are not necessarily of interest to other people.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 6

IV SUCCESS HABITS

Self Confidence


Feels in Control/Internally Directed		Feels Controlled by External Factors

Sample shows a very high level of self confidence at this time. He believes that most situations can be managed by his own efforts and feels competent to deal effectively with them. He would be seen as an individual who feels responsible for his own performance.

Coaching Suggestions

Build on his self confidence and sustain it by supporting his good feelings about himself.
If Sample seems arrogant, remember that awareness of his strengths will help him maintain his best performance levels. Deal with perceived arrogance by asking him to evaluate his own relationship to his peer group and others. If he cares about the impact he is having, he will work to correct it without hurting his confidence.
Encourage him to continue to feel responsible for his performance.
Coach Sample to commit to mutually agreed upon goals.

Lifestyle Management


Handling Stress Well		Stress Management Training Would Help

Sample appears to manage his energy and deal with stress very well. He will be able to work to deadlines and manage difficult situations and demanding users without suffering the negative effects of stress. Pressure and his ability to cope with stress effectively should even enhance his performance in challenging situations.

Coaching Suggestions

Sample may need continual challenge from his work environment to avoid boredom.
He may be an effective mentor for those who could benefit from learning how to cope with stress.
He should be able to assume additional responsibilities when there are additional challenges.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 7

IV SUCCESS HABITS (cont'd)

Attitudes About Work


Very Positive		Can be Negative

Sample has a very good attitude about operations, logistics and other people. He should be a positive influence on his colleagues.

Coaching Suggestions

Encourage his enthusiasm and keep him focusing on what the people do well around him.
Ask him to offer his insights on how things can get even better.

Listening Style


Very Good Listener		Needs Coaching

Sample demonstrates an above average approach to listening effectively while in conversation with others. Sample is likely to listen to others attentively which will enable him to understand and relate better to their needs. Sample's approach to listening should help him in developing good interpersonal relationships with a variety of individuals that he will encounter in various roles. Sample would be well-suited for positions that involved interaction with clients, peers or others.

Coaching Suggestions

Help Sample take advantage of his strengths as a listener by using him to gather information where others have had difficulty.
Make Sample aware of his strengths as a listener so that he is consciously competent. may be an effective coach for those who need development in their listening style.

ID# BVCC5Q37 for Sample Person on 2006/06/12

Page 8

VIII SUMMARY OF SCORES

EP	SELF MANAGEMENT

83
	VERY PROACTIVE	RESPONSIVE

MP	MOTIVATIONAL PROFILE

6
	CHALLENGE ORIENTED	CHALLENGE/SERVICE	RELAXED/DEPENDABLE

IP	TEAM ORIENTATION

35
	VERY INDEPENDENT	INDEPENDENCE ORIENTED	TEAM ORIENTED VERY TEAM ORIENTED

CWC	COMFORT WITH CONFLICT

39
	COMFORTABLE WITH CONFLICT	AVERAGE	AVOIDS CONFLICT

COMMUNICATION STYLE

ATTITUDES

PO	PEOPLE ORIENTATION

22
	VERY SOCIABLE	BUILDS RELATIONSHIPS SLOWLY

AO	ANALYTICAL ORIENTATION

2
	ANALYTICAL/SYSTEMATIC	LEARNS THE ESSENTIALS


75	77	50	46	0
Self Confidence	Lifestlye Management	Attitudes about Work	Listening Style	Uncertainty Coefficient