The SERVICEPRO™ is a state-of-the-art psychometric tool that has been shown to be highly effective in identifying and selecting individuals to fit a wide variety of service cultures including call centers, retail outlets, personal services and dealing with internal customers and clients. The SERVICEPRO™ has been used extensively throughout North America and in other parts of the world to identify consistent top performers.

The SERVICEPRO™:

• Assesses the key characteristics of service people.
  


• Identifies individuals who are most likely to be top performers.
  


• Is objective, comprehensive and thoroughly validated in a wide variety of service and operations cultures.
  


• Can be customized for your organization.
  


• Provides selection, coaching and development suggestions for management.
  

The SERVICEPRO™ provides management and the individual feedback with feedback on Self Management potential; Motivational Structure; Fit to Environment; Comfort with Conflict; Communications Style; Self Confidence; Lifestyle Management and Commitment to Career with some approapriate coaching suggestions in these areas.