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Global NewsIn a recent study, J.D. Power identified the top 10 companies with the best customer service in all of Canada. At SMG, we are proud to announce that our clients dominate the list, taking 8 of the top 10 spots!

Click here to read the article “10 companies with the best customer service in Canada”.


How Your Company Can Build Customer Service that Exceeds Expectations

Through the use of our front line customer service screening and selection tools, these companies are able to lead their fields by hiring the best candidates and providing outstanding customer service.

Your company can too!

Check out our customer service-focused tools:

  • Service Screen™: Use this screening tool to identify and select individuals who will thrive in customer service positions.
  • Customer Care Pro™: Use this psychometric profile to help select, retain, and coach top performing service professionals.

It’s no coincidence that 8 of our customers made the top 10 list. Our tools are built on over 35 years of predictive analytics and real data!

Contact us today to find out how we can help your company hire and develop the best customer service teams!

Download a sample Customer Care Pro™ profile.

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John Marshall

About John Marshall

John is the President and Founder of The Self Management Group, and has a doctorate in psychology from York University where he also worked as a lecturer. For over three decades, John has helped hundreds of organizations develop into self-managed, high performance cultures. Using advanced statistical methods and principles, SMG has become a leader in applied research and using predictive analytics to assist organizations in attracting, selecting, and developing top performers.

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