#TN61AUKLKISN for Candidate Applier on May 28, 2021






ServiceScreen™ (Version 2.0)

Full Report - Candidate Applier


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Table of ContentsPage

Recommendation / Background2
Candidate Snapshot3
Performance Factors4
Communication Factors5
Attitudinal Factors6










#TN61AUKLKISN for Candidate Applier on May 28, 2021

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 ServiceScreen™ (Version 2.0) (#TN61AUKLKISN for Candidate Applier on May 28, 2021)Page 2 

Recommendation / Background

 Candidate Information: 
 Name: Candidate Applier  |  Address: ,   |  Telephone:  
 Email Address: info@talentnest.com  |  Desired Location: Hiring Winners Demo 



Recommended
3.7
Talent (3.4)
Effort (4.4)
Opportunity (3.4)
Total (3.7)
 

1. Select the response that best reflects you current position. Employed Part Time
2. If unemployed, how long have you been unemployed?  
3. If a student, how many years of school do you have left?  
4. What is the major reason you are currently looking for a job? Looking for a better opportunity
5. How much experience have you had in a customer service role? 1 – 3 years
6. How many previous service jobs have you had? 1
7. In your current position, what percentage of your time is spent interacting with customers? 50% - 75%
8. How many management/supervisory positions have you held in the past? 1
9. How many different jobs have you had in the past 5 years? 1
10. Please rate how you think you would do in a service role. Excellent
11. How long would it take you to get to work at the location that you applied to? Less than 30 Minutes
12. Do you have any family members or friends that work for our company? Yes
13. What is your level of education? University/College Graduate
14. If you attended University, College or Trade School, please indicate which one:  
  a. Location of University, College or Trade School:  
  b. Your course of study:  

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Candidate Snapshot

Enterprising Potential
13
 
High Initiative / ProactiveResponsive
Achievement Potential
-1
 
Challenge / Financial GainPeople / Relationships
Independence Potential
-2
 
IndependentPrefers Structure
People Orientation
31
 
Outgoing / SociableBuilds Relationships Over Time
Analytical Orientation
35
 
AnalyticalOverlooks Detail
Comfort With Conflict
7
 
Very Comfortable With ConflictAvoids Conflict
Self Confidence
38
 
Very ConfidentGrowth Opportunity
Lifestyle Management
30
 
Well Developed Coping StrategiesGrowth Opportunity
Attitudes About a Service Career
30
 
Very Positive Attitudes About A Service CareerNegative Attitudes About A Service Career
Reliability of Results (Honesty Scale)
52
 
Potentially Unreliable ResultsReliable Results
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Performance Factors

Enterprising Potential
13
 
High Initiative / ProactiveResponsive

Candidate would be described as fairly assertive, competitive and goal-oriented by nature. He/She is suited to taking initiative in most situations and will be able to work effectively in more fluid and adaptive environments. Candidate has the potential to motivate him/herself without frequent input from a manager / supervisor and should work well with a manager who coaches and consults rather than directs. Finally, Candidate is a very goal-oriented individual and therefore will always be directing his/her efforts towards the attainment of these objectives. As such, he/she may require a lot of task variety and will likely appreciate situations where there are multiple things that need to be accomplished. Therefore, it would be recommended to keep Candidate as busy as possible, as people with his/her natural disposition are susceptible to boredom.

Interview Suggestions
1. Outline a situation in which you developed a plan, and subsequently implemented it successfully.
2. Describe a situation that illustrates that you are someone who takes initiative.
3. What characteristics do you possess that make you a strong self manager?
4. What daily habits do you have that help you to meet your goals?

Achievement Potential
-1
 
Challenge / Financial GainPeople / Relationships

Candidate possesses a modest sense of urgency and likely balances his/her efforts and motivation between short and long term goals. When interacting with customers, he/she will handle their needs in a timely manner, yet pay particular attention to being thorough and precise. Candidate is a stable and dependable employee, and is very methodical and deliberate in all that he/she does.

Interview Suggestions
1. Describe a situation where you had to complete a task under very tight time constraints. What strategies did you employ in order to be successful?
2. If you had a choice, would you prefer to work in an environment where you were responsible for several tasks at one time, or an environment where you could focus on just one task at a time? Explain your answer.
3. What are the things that motivate you to do well in a service-oriented role? Why?
4. Describe for me a situation that illustrates that you are a patient person.

Independence Potential
-2
 
IndependentPrefers Structure

Candidate would be described as cooperative, obliging, efficient and conscientious. He/She would function most effectively in a group environment; however, one in which individual initiative is promoted and recognized. He/She will appreciate, and in some cases rely on, early supervision but will expect less guidance after gaining the relevant experience. He/She would be expected to integrate well within an organization's existing systems and work well with a group of peers who are similar in nature.

Interview Suggestions
1. Describe the work environment that you have found most suitable to your personality.
2. What do you like most about working independently? In a group?
3. Describe your ideal manager.
4. Describe a situation where you worked independently in a group / team context. How did the group coordinate their efforts?

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Communication Factors

People Orientation
31
 
Outgoing / SociableBuilds Relationships Over Time

Candidate is quite sociable, cheerful, friendly and outgoing. He/She is able to build relationships and friendships without difficulty and is quite comfortable when placed in general social situations. He/She will be able to work well in an environment where there is regular contact with customers and will likely network and promote your organization outside of work. It is likely that he/she would make a good representative in terms of presenting a positive company image and certainly possesses the social skills necessary to be effective in a service capacity.

Interview Suggestions
1. How do you make people feel comfortable when your meet them?
2. What are your strategies when attempting to create repeat customers?
3. Evaluate your strengths as a communicator.
4. What are your goals with regard to growth in interpersonal areas? What steps have you taken to improve in these areas?

Analytical Orientation
35
 
AnalyticalOverlooks Detail

Candidate is very analytical, logical and interested in a variety of issues. He/She pays attention to detail and tends to examine issues until he/she feels that he/she understands them. He/She would be comfortable in a culture that has a significant problem solving component, while dealing with technical needs would likely interest him/her as well. He/She would also enjoy learning about new ideas and products and might be paired effectively with less analytical team members. As a coach, provide Candidate with a lot of detail and explanation about his/her performance, as he/she craves this additional information and ultimately requires it to improve.

Interview Suggestions
1. Describe some of the strategies that you use to organize you daily activities.
2. List any personal developmental courses / certifications that you have taken in the past?
3. What steps do you take to ensure accuracy when completing a task and/or making a decision?

Comfort With Conflict
7
 
Very Comfortable With ConflictAvoids Conflict

Candidate is relatively comfortable in situations where there is some conflict but would be most at ease in an environment where conflict was neither the normal state of affairs, nor too intense. He/She is best suited to roles that deal with some conflict where the organization is prepared to invest in training and strategies that will help him/her resolve such situations effectively.

Interview Suggestions
1. Describe one of your previous working environments that included a lot of argument and conflict. How did you manage to work effectively in this environment?
2. How would you handle an unruly (e.g., rude, profane, disrespectful) customer?
3. Describe a situation where you had to deal with an angry customer. What was the outcome? Is there anything you would do differently looking back?

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Attitudinal Factors

Self Confidence
38
 
Very ConfidentGrowth Opportunity

Candidate would be described as a very confident individual. He/She has a strong belief in his/her ability to be successful in the service industry, and perceives him/herself as possessing the inherent talents necessary to achieve this success. Candidate has a strong internal locus of control, which means that he/she will take accountability over both his/her successes and failures. As his/her manager it may be important to remind Candidate that high levels of self-confidence can sometimes come off as arrogance. It will be important for Candidate to be cognizant of this fact.

Interview Suggestions
1. If I was to ask your best friend to describe you, what would he/she say?
2. If I had to ask your worst enemy to describe you, what would they say? (look for honest answers - indicates strong self awareness and confidence that the good outweighs the bad)
3. What separates you from other candidates applying for this position?

Lifestyle Management
30
 
Well Developed Coping StrategiesGrowth Opportunity

Candidate appears to be able to manage stressful situations effectively in the workplace. More specifically, Candidate perceives him/herself as possessing the resources necessary to accomplish challenging tasks, and thus does not become overwhelmed in these situations. Moreover, he/she has strong coping strategies in place which allow him to buffer the negative effects of workplace stress. Overall, Candidate could likely benefit from some extra stress management training, as it would augment the strategies that he/she already employs.

Interview Suggestions
1. Describe a stressful situation, and then outline the steps and strategies that you used in order to cope. Would you do anything differently looking back?
2. What attributes do possess that allow you to manage stress effectively?
3. What do you see as your primary growth opportunities in the area of stress management?

Attitudes About a Service Career
30
 
Very Positive Attitudes About A Service CareerNegative Attitudes About A Service Career

Candidate appears to be relatively ambivalent with respect to his/her attitudes about a career in a customer service role. Overall, his/her responses are neither negative nor positive with respect to how he/she perceives a service career, with his/her responses to society's perception mirroring his/her own. Overall, Candidate's attitude about a service career is likely not going to impede or facilitate his/her performance in the workplace.

Interview Suggestions
1. How does this job move you towards your long term career goal?
2. What do you see as the advantages of this job? Disadvantages?

Reliability of Results (Honesty Scale)
52
 
Potentially Unreliable ResultsReliable Results

Candidate's responses are above the cut-off for this scale. As such, Candidate may have been trying to present him/herself in a socially desirable manner, in hopes of appearing as a stronger candidate. There are a variety of reasons why this score can be elevated (e.g., language barriers), however the most common reason is socially desirable responding. Please proceed with him/her cautiously.

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