Service Screen




Name: Sample Person
Telephone: 999-999-9999
Email: 
Position: 




ContentsPage

Snapshot of Service Potential1
Background / Current Status2
Selection Questions3





SS# 900577720334 for Sample Person on March 16, 2014

2002, Selection Testing Consultants Intl Ltd

 
 Service Screen (SS# 900577720334 for Sample Person on March 16, 2014) Page 1 

SNAPSHOT OF SERVICE POTENTIAL

 KEY SUCCESS FACTORS   Low Scores
Beware
 
 Average Scores
May be O.K.
 
 Power Scores
Should be O.K.
 
 People Oriented  Uninterested  People are OK   Definitely 
 Motivation  Challenge  Safety/Security   Service/People 
 Self Directed      Too Low  |  Too High  Satisfactory Level   Optimal Level 
 Manages Rejection  Very Sensitive  Needs Training   Manages Well 
 Attitude to Service  Negative  Selective   Positive 
 Job Stability  Changes  Some Changes/Unknown   Few Changes/Stable 
 Service Experience  Little  Some   Extensive 


CANDIDATE SCORES

   1=Poor   2=Below Average   3=Average   4=Above Average   5=Excellent 
Talent (4.0)
Effort (4.4)
Opportunity (4.0)
Total Score (4.2)


 OVERALL RECOMMENDATION 
 Proceed 
 Proceed with Caution     
 Re-direct     

2002, Selection Testing Consultants Intl Ltd
 
 Service Screen (SS# 900577720334 for Sample Person on March 16, 2014) Page 2 

BACKGROUND / CURRENT STATUS

EDUCATIONAL BACKGROUND
Highest level of educationCollege or University
GraduatedYes
Grade point average3.0-3.4

EXPERIENCE/SKILL
# Previous positions in service industryOne
Months of experience in service industryMore than 24 months
Months of experience dealing directly with customersMore than 24 months
Months of experience in hospitality positionMore than 24 months
Expected proficiency in a service environmentAbove Average

EMPLOYMENT STATUS
Current situationEmployed Full-Time
Job titleSr. Manager 
Years in current job2 years 
Full time jobs in past 5 years2
Longest period worked for one organization3 years or more
Major reason for changing positionsFor Better Advancement
Chances of advancement in current jobPoor

FINANCIAL
Personal weekly earnings$400 or more
Current income levelNot at all adequate


2002, Selection Testing Consultants Intl Ltd
 
 Service Screen (SS# 900577720334 for Sample Person on March 16, 2014) Page 3 

SELECTION QUESTIONS


Enterprising Potential (E.P.) Selection Questions

  • Ask her about how well she has fitted into an established position before. How quickly does she learn the job and how carefully does she follow the established procedures.

  • Is she willing to take personal and/or skills development training for current, new and long term job development, including any courses suggested on her own time and/or at outside agencies?

  • Ask for specific examples of any tasks or requirements in other jobs she may have had in the past which will show how she can take on a new job and fit into it quickly and effectively. Verify any examples by checking work references as a priority over personal references.


Achievement Potential (A.P.) Selection Questions

  • You really want to know if this apparently very high level of achievement motivation has reflected itself in her behavior. Ask her to tell you about things she has done in the last two years which would show what motivates her and how effectively she does perform when motivated to do so. IMPORTANT! Ask her to give you examples of her performance in things which she does not feel were particularly motivating. Can she get the job done with vigor and enthusiasm even when she is not keen on it? Check with references.

  • What does she feel motivates her? Does she do things primarily for the sense of accomplishment that success brings and/or for the more tangible rewards that come with being successful?

  • Has she had some really good successes in work, in sports, in education or in her personal life where she has faced some real challenge and won? Check the examples with her references.


People Orientation (P.O.) Selection Questions

  • Ask her how she feels about meeting and putting people at ease. Examples?

  • How well does she adjust to different personalities? Examples?

  • How does she feel and what has she done about the importance of team work and good public relations in achieving company goals? Examples?

  • Ask her to tell you how she sees herself fitting into one or more of the many future alternatives in her career path. How does she see herself developing or practicing the 'people' skills necessary in such a job? Where has she already demonstrated, at work or otherwise, some or all of these skills? Verify the examples with her references.

  • Ask her to tell you how she sees herself fitting into one or more of the many future alternatives in her career path. How does she see herself developing or practicing the 'people' skills necessary in such a job? Where has she already demonstrated, at work or otherwise, some or all of these skills? Verify the examples with her references.

2002, Selection Testing Consultants Intl Ltd