The purpose of this Job Description is to provide a thorough overview of the duties and responsibilities required by this position. It does not list every conceivable duty nor the exact frequency of each activity required to effectively operate the apartment community. To that end, the employee must be open to any and all duties assigned by the Property Manager and the specific schedule requirements that they establish.
General Job Summary
Caretakers are responsible for the overall cleanliness and appearance of an apartment building, its common areas, grounds, and related parking structures. Newly vacant apartments are to be cleaned at the end and beginning of each month. Limited light maintenance may be performed in common areas and vacant apartments. Snow removal is required during the winter months.
Essential Job Functions
Interior Common Areas
Each morning (including weekends) walk all common areas of the building to identify and correct any cleanliness or appearance deficiencies within the building. Notify Property Manager of any other issues that require attention
Common Areas as assigned by Property Manager: Entries, hallways, stairwells, elevators, laundry facilities, storage room, party room, fitness center, other common spaces
Primary surfaces: On a DAILY basis all primary surfaces in all areas must be clean and free of all grime, dirt, dust, scuff marks, cobwebs, debris and trash.
Carpet (including walk-off mats) - Vacuum and edge as need, all areas vacuumed at least once per week
Hard Flooring (tile, vinyl, concrete) - sweep and mop as needed, periodic hand scrubbing needed to clean grout and stubborn dirt
Walls and doors - general cleaning and remove scuff marks as needed
Glass (entry doors, side-lights, windows) - glass must be clear and free of fingerprints
Laundry equipment - wiped down exterior, remove soap and dirt build-up under washer lid, around coin boxes and in cracks and crevices
Secondary Surfaces: On a DAILY basis secondary surfaces in all areas must be clean and free of all grime, dirt, dust, scuff marks, cobwebs, debris and trash
Trash receptacles: empty trash and ashtrays, replace can liners
Underground or "on-grade" enclosed parking garages: walk daily to remove trash, sweep entry areas and vacuum walk-off mats as needed to protect flooring in finished common areas. Sweeping and hosing down of general parking area as directed by Property Manager. Notify Property Manager of any violations of the parking and garage use policy
Light Maintenance: only minor repairs that require nothing more than basic hand tools. Common items would be light bulb replacement in hallways and vacant apartments, replacement of window blinds (not brackets), tightening of loose screws on door handles and outlet covers, etc.
Grounds & Building Exterior (Daily)
Trash Pick-Up: each morning (including weekends) walk the grounds, parking lot and drive areas to collect any trash or debris (small branches, etc.). City sidewalks, curbs and streets are also included as cities do not maintain these areas
Building Entries: sweep sand from exterior porch and stairs, remove cobwebs and hose down siding to remove dirt
Dumpster Area: place any trash or small furnishing into dumpster, sweep area regularly and hose down as needed to eliminate mess or odors. Alert Property Supervisor to any items not suitable for dumpster (tires, car batteries, appliances, large furniture, electronics)
Landscaping & Lawn: remove weeds from landscaped areas, flower beds and potted plants not maintained by lawn service and as directed by Property Manager. Water turf areas, landscaping and gardens as directed by Property Manager
Snow Removal
Shovel or snow blow snow from sidewalks, stairs, porches and any exterior common walk not addressed by snow plowing company following a snowfall. Salt/sand and remove ice as needed to maintain a safe walking surface. Removal of overnight snowfalls must be completed by 7:30AM. Periodic snow removal may be required during larger/extended snowfalls to maintain appropriate access the building and property facilities
Apartment Turnover Cleaning
Complete all cleaning in vacant apartments to make the unit market ready within the timeframe established by Property Manager
Removal of debris, trash and personal belonging from apartment and deck/patio
Vacant apartments must be inspected weekly and "touched-up" as needed to keep them in top, market ready condition
General Site Duties
After Hours Emergency On-Call: Based on the particular needs of each property, caretakers may be required to participate in the emergency on-call rotation with other employees at the site. Employees must be able to respond and physically reach the property within 30 minutes of the call. If employee is unable to effectively resolve the matter they are to immediately contact the on-call maintenance person or the Property Manager
Assist Residents in a respectful and professional manner
Check-in at Management Office once per day
Deliver letters or notices to apartments
Provide assistance during site sponsored community events
Supervisory Responsibilities
None
Knowledge & Skills Required
Live on-site
Understanding of state statutes and fair housing laws applicable to multi-family communities and property management companies
Physical Demands
Walking, climbing stairs, bending to pick-up debris, twisting/turning, reaching, pushing, pulling and handling to perform cleaning duties, lifting up to 35 pounds
Use basic hand tools, snow shovel, 8 foot step ladder
Operating small to medium power equipment, upright vacuum and walk-behind snow blower
