Australia Sales Representative (Night Shift Only)

CURRENT OPENINGS AT OUR SCARBOROUGH LOCATION

Objective:
To make outbound sales calls to new or existing corporate customers across Australia with the objective of obtaining, maintaining, growing and/or reactivating accounts.

Reporting:
This position reports directly to the Team Sales Manager and indirectly to the Sales Director.

Experience and Background:
This position requires familiarity with Australia and their business environments. Awareness of local current affairs is also of importance. Outbound telesales and/or retail sales experience is an asset. Should be able to work in a fast-paced environment and must have excellent English verbal and written communication skills. Accurate keyboarding and computer literacy is also required.

Hours of Work:
Sunday to Thursday
October to April: 5:00pm to 1:30am
April to October: 6:45pm to 3:15am

Education:
Minimum requirements: High School Education or equivalent along with computer literacy including on-line database entry.

Major Functions include:

• Initiate outgoing sales calls to existing customers across Australia in order to obtain, close, increase sales volumes and solicit referrals.
• Present Myron's products to prospects.
• Promote a positive and professional corporate image on the telephone and while on Myron's premises.
• Act within the scope of authority and be consistent with company objectives, guidelines, policies and Canadian laws. Make recommendations for improving quality and effectiveness of company products and practices as required.
• Overall need to maintain a positive sales environment and achieve growth in their account base by exceeding their sales forecast.

Specific Key functions as a TSR:

• Quote prices, inform customers of new existing products, persuade customers to buy and/or increase through utilization of benefit selling, volume pricing and/or premium incentive programs for the existing client base. Such programs to be established by management.
• Build relationship with customers by being their account consultant - probing to determine customer needs and how Myron can assist in helping the customer meet his needs and grow and build his business.
• Accurately key in orders, make changes, and obtain imprint information, logo, etc. during the sales call. All sales calls must closely follow company prepared sales presentation guidelines.
• Listen to customer complaints and requests. Institute the proper procedures to handle complaints by referring such calls to the Quality Specialist group and fulfill information/sample requests by the customer on an on-going basis. Guidelines for sample requests to be established by management.
• Electronically record any pertinent customer feedback on customers' files and advise manager as necessary.
• Perform at department standards in the areas of sales per hour, calls per hour, add-on sales, increases and conversion of accounts.
• Assist in maintaining accurate customer mailing lists by updating customer information on an ongoing basis.
• On an ongoing basis, keep management advised of any trends for orders, complaints, competition etc. observed during the performance of your duties.

Job Effort:
Each sales representative is provided with a data base of accounts with specific potential value and opportunity for a range of sales lift. The potential value of the assigned account is reflected in their individual budget. Reps are assigned to sales programs and teams based on their abilities. The minimum job expectation is to maintain company standards based on the specific sales program. A general guideline is: 25 dials per hour, talk time of 45% during productive hours and net sales quotas based on program.

Physical Demands:
Work in an open-concept call centre environment. Work at a computer workstation from afternoon into late night and make outbound sales calls by manually dialing 84 to 100 dials a day. Must be able to wear telephone headset and sit at a desk for an extended period. Candidates must provide their own transportation to get to the office.

Compensation:
This position pays an hourly rate plus commission plus eligibility for other sales related incentives. Base plus commissions on net sales is paid out on a bi-weekly basis. For the first three months there is a minimum guarantee of $16.00 per hour and thereafter the minimum guarantee is $15.00 per hour.

We are currently accepting applications for Australia Sales Representative position. Please email your resume to hrcda@myron.com with Australia Sales Representative as the subject. We thank all applicants however only those selected for an interview will be contacted.

*Myron is an equal opportunity employer. We provide employment opportunities for all people regardless of race, colour, national origin, sexual orientation, age, marital status, religion, disability or veterans'' status.