Inside Sales Representative

CURRENT OPENINGS AT OUR SCARBOROUGH LOCATION

Objective:
To make outbound sales calls to our new or existing corporate clientele base across North America with the objective of maintaining, closing sales, growing and reactivating accounts. We require candidates who are interested in pure sales, who are aggressive closers. This is not a service position.

Reporting:
This position reports directly to the Team Sales Manager and an indirect report to the Sales Director and HR Manager.

Experience and Background:
This position requires familiarity with the US and its business environment. Awareness of current affairs in North America is also of importance. Strong closing skills are a must for this position. Should be able to work in a fast-paced environment and must have excellent English verbal and written communication skills. Accurate keyboarding and computer literacy is also required. The hours of work are Monday to Friday, 8:45 am to 5:15 pm, with an expectation of overtime hours during the busy season (April to June and September to December).

Education:
Minimum requirements: High School Education or equivalent along with computer literacy including on-line database entry.

Major Functions include:

• Initiate outgoing sales calls to existing customers across North America in order to obtain, close, increase sales volumes and solicit referrals.
• Present Myron's products to prospects.
• Promote a positive and professional corporate image on the telephone and while on Myron's premises.
• Act within the scope of authority and be consistent with company objectives, guidelines, policies and Canadian laws. Make recommendations for improving quality and effectiveness of company products and practices as required.
• Overall need to maintain a positive sales environment and achieve growth in their account base by exceeding their sales forecast.

Specific Key functions as a TSR:

• Quote prices, inform customers of new existing products, persuade customers to buy and/or increase through utilization of benefit selling, volume pricing and/or premium incentive programs for the existing client base. Such programs to be established by management.
• Build relationship with customers by being their account consultant - probing to determine customer needs and how Myron can assist in helping the customer meet his needs and grow and build his business.
• Accurately key in orders, make changes, and obtain imprint information, logo, etc. during the sales call. All sales calls must closely follow company prepared sales presentation guidelines.
• Listen to customer complaints and requests. Institute the proper procedures to handle complaints by referring such calls to the Quality Specialist group and fulfill information/sample requests by the customer on an on-going basis. Guidelines for sample requests to be established by management.
• Electronically record any pertinent customer feedback on customers' files and advise manager as necessary.
• Perform at department standards in the areas of sales per hour, calls per hour, add-on sales, increases and conversion of accounts.
• Assist in maintaining accurate customer mailing lists by updating customer information on an ongoing basis.
• On an ongoing basis, keep management advised of any trends for orders, complaints, competition etc. observed during the performance of your duties.

Job Effort:
Each sales representative is provided with a data base of accounts with specific potential value and opportunity for a range of sales lift. The potential value of the assigned account is reflected in their individual budget. Reps are assigned to sales programs and teams based on their abilities. The minimum job expectation is to maintain company standards based on the specific sales program. A general guideline is: 25 dials per hour, talk time of 45% of productive and net sales quotas based on program.

Physical Demands:
Work in an open-concept call centre environment. Work at a computer workstation from 8:45 am to 5:15 pm and make outbound sales calls by manually dialing 84 to 100 dials a day. Must be able to wear telephone headset and sit at a desk for extended period.

Compensation:
Compensation consists of a base rate (which varies depending on the sales program to which you are assigned) plus commission. During the first 3 probationary months, this position provides a minimum hourly rate guarantee of $16 per hour plus eligibility for other sales related incentives. Thereafter, the hourly guarantee rate is $14/hr plus eligibility for other sales related incentives. Base plus commissions on net sales is paid out on a bi-weekly basis.

We are currently accepting applications for Inside Sales Representative position. Please email your resume to hrcda@myron.com with Inside Sales Representative as the subject. We thank all applicants however only those selected for an interview will be contacted.

*Myron is an equal opportunity employer. We provide employment opportunities for all people regardless of race, colour, national origin, sexual orientation, age, marital status, religion, disability or veterans'' status.