Careers

Night Auditor

OVERVIEW

Performs various functions for hotel guests to include answering questions and check-in, check-out functions. To audit, balance and consolidate departmental ledger accounts, and prepare various hotel operating reports. Must be familiar with resort activities and lodging packages, AAA, and Springmaid Beach standards.

KEY Functions

• Ensures guest satisfaction and uses good judgment with questions and concerns from guests
• Must have advanced Property Management System skills and folio adjustments
• Assist with blocking rooms for large groups
• Assist management with some administrative duties
• Must be knowledgeable in all resort departments, their responsibilities and key personnel
• Assists management with special projects
• Responsible for solving inventory problems (overbooking) with management's direction
• Must be able to restart computers, printers, credit card machine, key interface and property management system
• Must be able to do all types of folio adjustments
• Responsible for knowing all steps necessary for room moves
• Performs computer data entry to record and retrieve data. Saves data files; generates reports
• Performs audit on PMS and Protobase sytems nightly, closing the business day
• Ensures that audit packet for accounting is complete and audit is balanced at end of night
• Restock the Front Desk (key packets, parking passes, etc.); make sure all areas are clean for the incoming shift

KNOWLEDGE, SKILLS AND REQUIREMENTS

• Working knowledge of PMS, Microsoft Excel, Microsoft Office
• Knowledge of AAA guidelines
• Excellent customer service skills
• Knowledge of other departments in the hotel
• Able to work a variety of shifts including weekends, evenings, and holidays

PHYSICAL REQUIREMENTS

• Physical work and involves standing most of the time. May involve walking or sitting for brief periods of time. Must be able to lift/carry weights of five to ten pounds

EDUCATION REQUIREMENTS

• Requires a high school diploma or GED equivalent supplemented by some bookkeeping and/or clerical experience, three or more years of experience in customer service, preferably in a hotel environment, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities