Contact Center Screen 2.0™ – Call Center Screening Tool
The Contact Center Screen 2.0™ is used to target and screen a high number of recruits. Customized to the contact center industry, it is an efficient, cost-effective tool to help an organization focus on candidates with the highest potential.
Use Contact Center Screen 2.0™ to:
- Manage large numbers of targeted recruits
- Identify and select individuals who will thrive in a contact center environment
- Use data driven contact center-specific criteria to assess talent, work history, and probability of success
- Assess a candidate’s ability to cross-sell or up-sell
- Predict retention
More Information about ContactCenterScreen2.0™
Screening for Performance and Retention in Contact Centers
The ContactCenterScreen2.0™ is an effective solution to the challenge of attracting and screening top performing candidates. It provides a quick snapshot of the candidate’s potential for a specific contact center role.
The screening system can be customized and adjusted to ensure the appropriate flow of quality candidates to the next step in the selection process.
Many sales organizations use the ContactCenterScreen2.0™ to identify and screen for candidates who will perform and survive in performance-oriented work environments.