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The Contact Center Simulator™ is a state-of-the-art, cost-effective call center simulation assessment that helps recruiting managers recruit and select contact center staff.

Completely customizable, the Contact Center Simulator ™ can be used to pre-screen call center applicants, and test the hard skills and competencies required for success in sales or service roles in high performing call center environments.

The Contact Center Simulator ™ is a turnkey solution that is available on-demand in multiple languages.

What Does Contact Center Simulator™ Do?

  • Helps reduce turnover and increase performance
  • Assesses a candidate’s ability to perform a wide range of job-related tasks
  • Reduces the learning curve
  • Helps to consistently target top performers
  • Speeds up the on-boarding process
  • Is a customizable, online 24/7 interface

Screening for Performance and Retention in Contact Centers

The Contact Center Simulator™ is an online screening tool that helps contact centers make better hiring decisions and improve their bottom line by targeting candidates that are more likely to perform, deliver results, and stay.

This effective simulation tool allows the candidate to experience a “day in the life” at your contact center and test drive what it feels like to perform in a sales or customer service role.

During the call center simulation test, the candidate is required to make decisions and handle inbound calls similar to those experienced by agents in your environment. While the candidate previews the career opportunity, the hiring manager instantly receives a report on the candidate’s ability to manage the tasks required for success in the role.

Available in multiple languages, the Contact Center Simulator™ can also assess the candidate’s language skills.

More Contact Center Simulator™ Resources:

Download the Contact Center Simulator™ product sheet

Other Tools for the Development of High Performing Contact Centers

Self Management Group has created a full suite of predictive tools proven effective in the development of a high performance cultures.

Our contact center services include:

Contact Center Effectiveness Survey™ (CCES™)

The Contact Center Effectiveness Survey™ is an organizational diagnostic tool customized to measure and track the success factors critical to your organization’s unique goals and objectives. It helps executives identify the commitment level of their employees, their engagement, and how well they are aligned with corporate goals.

Click here to learn more about the Contact Center Effectiveness Survey™.

Contact Center Screen 2.0™

The Contact Center Screen 2.0™ is a psychometrically advanced version of the original Contact Center Screen™ for recruiting call center staff. Developed by a team of Contact Center industry experts, the screening report will provide an indication of the best fit in either a customer service role or a role that includes some upsell or cross-sell requirements.

Click here to learn more about the Contact Center Screen 2.0™.

Contact Center Pro™

The Contact Center Pro™ is a powerful validated assessment profile for selecting candidates that have the potential to succeed in contact center sales roles or customer service positions. The report, available in real time, accurately predicts performance and identifies candidates that will succeed in roles that require cross-selling and upselling.

Click here to learn more about the Contact Center Pro™.

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