Language
Contact us

The Service Screen™ assesses a candidate’s inherent customer service disposition, previous experience in service roles, and attitudes toward a service career. Customized to the service industry, it is an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits.

Use Service Screen™ to:

  • Identify and select individuals who will thrive in customer service positions
  • Manage large numbers of targeted recruits
  • Eliminate candidates lacking essential characteristics
  • Obtain an overall rating of each candidate
  • Assess candidates’ potential to provide superior service, exceed customer expectations, and encourage customer loyalty

More Information about Service Screen™

The Service Screen™ Provides Comprehensive Candidate Reports

In addition to an overall recommendation of service potential, the comprehensive report (available immediately online) includes an assessment of the candidate’s:

  • People orientation
  • Motivation to service customer needs
  • Ability to manage rejection
  • Attitudes towards service
  • Job stability - an indicator of retention
  • Service experience

Screening for Performance and Retention in the Service Industry

Many organizations use the Service Screen™ as a comprehensive, candidate-friendly solution to identify and screen for candidates who will perform and survive in service environments. It is a proven process for providing a quick snapshot of the candidate’s potential to provide superior service, exceed the expectations of customers, and encourage customer loyalty.

 

Get Our Monthly Newsletter

Receive the latest information on hiring, retaining, and developing top performers.

Show Buttons
Hide Buttons