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The Service Screen™ is a psychometric tool that employs our proprietary three component algorithm to assess a candidate’s inherent customer service disposition, previous experience in service roles, and attitudes toward a service career.

It is an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits. Customized to the service industry, this tool provides valuable information for the next step in the recruiting process.

Use Service Screen™ to identify and select individuals who will thrive in customer service positions.

What Does Service Screen™ Do?

  • Uses data based criteria to assess talent, work history, and probability of success; provides an overall rating of each candidate
  • Uses a series of standardized, objective, and validated questions
  • Manages large numbers of targeted recruits
  • Provides an online 24/7 recruitment and screening process
  • Allows HR recruiters and hiring managers to identify candidates with the highest probability for success
  • Provides data which can be measured and integrated with selection, development, and retention processes as the basis for continuous improvement
  • Eliminates exhausting review of resumes from unqualified candidates
  • Includes customized interview questions
  • Allows for a centralized applicant portal with decentralized hiring process
  • Includes complimentary Profile Administration Center (PAC)

The Service Screen™ Provides Comprehensive Candidate Reports

In addition to an overall recommendation of service potential, the comprehensive report (available immediately online) includes an assessment of the candidate’s:

  • People orientation
  • Motivation to service customer needs
  • Ability to manage rejection
  • Attitudes towards service
  • Job stability – an indicator of retention
  • Service experience

Screening for Performance and Retention in the Service Industry

Many organizations use the Service Screen™ as a comprehensive, candidate-friendly solution to identify and screen for candidates who will perform and survive in service environments. It is a proven process for providing a quick snapshot of the candidate’s potential to provide superior service, exceed the expectations of customers, and encourage customer loyalty.

By focusing on candidates with a ‘success’ profile and screening candidates who lack the essentials, the Service Screen™ is the first step in a recruiting process that will improve the odds of hiring top performers.

More Service Screen™ Resources:

Download the Service Screen™ product sheet

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