ADMIN PRO™

Potential for fit as

Cashier
Office Clerk




ContentsPage

Overall Admin Suitability1
Match to Position2
Match to Mentor/Environment9
Summary of Scores10
The Uncertainty Coefficient11
Responses from Opinions Section13
 
Candidate Feedback Report
     Your Personal Strengths1
     Career Planning2


# 101471473964 for Test AdminPro on January 19, 2018

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Overall Admin Suitability

   
High Ok Low 
Cashier  
   
High Ok Low 
Office Clerk  
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Match to Position

Enterprising Potential (EP) =+31




Overview

Her score on the EP scale would indicate a natural inclination toward being comfortable in most competitive career environments. Given formal learning opportunities to direct and fulfil her natural self-manager inclinations, she can become very capable at personal planning and personal time management. She is strongly oriented to investing a great amount of effort in daily career activities. She would be potentially suited for a sales position that requires the initiation of new client contact with some client maintenance.

Structured Interview Questions

  • Ask her to outline a situation in which she has developed a specific goal, converted it into a plan for action and how she managed her time and focused her effort each day to get the job done.

  • Verify the examples by checking references.

    Developmental Suggestions

    Help build on this potential strength by offering instruction and coaching on personal planning and time management skills. Show her how to plan effectively and observe her until she performs consistently. Develop and use a Management By Effort approach with her.

    Notes

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    Match to Position

    Achievement Potential (AP) =-4




    Overview

    This result on the AP scale indicates that she has a very balanced motivational structure that includes challenge and/or money as well as an equally strong service and/or recognition component. She would enjoy a position that focused on building good client relationships and was complemented by an opportunity for achievement. The blend of these two motivators indicates a comfort with servicing the needs of clients and being involved in a product or service that has some personal significance or meaning. As a sales professional, she would be very aware of the needs of her clients and attempt to integrate company requirements to create a 'win-win' outcome.

    Structured Interview Questions

  • Ask her to describe some situations from her previous work experiences that were particularly demanding and challenging. How did she create a 'win-win' situation for the individuals that were involved.

  • Ask her to describe a situation in which she had to take an unpopular position on a specific issue.

  • Cover the details provided with her references.

    Developmental Suggestions

    It is recommended that her coach provide positive feedback by assisting with the self management of both results and activities. Training in managing effort would help her feel "successful" everyday. she will learn best from a coach or mentor who has a style or approach that is well matched to her own personality.

    Notes

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    Match to Position

    Independence Potential (IP) =-40




    Overview

    Her score on the IP scale indicates that she would be comfortable with a very structured organization that has well-established systems and procedures. She would work best with a systematic coach who enjoys offering ongoing guidance and supervision. She would be considered a good team member and could be relied on to follow team procedures. She will be very attentive during all training and apply all information exactly as expected. She would accept and enjoy longer term intervention on the part of management.

    Structured Interview Questions

  • Ask her to describe the type of team she enjoys the most.

  • How would she describe her ideal manager? Her ideal teammate? Are there any specific examples of things she has done to promote 'team' harmony and effectiveness at work?

  • Ask her for examples of situations in which she feels she has worked most effectively within an existing corporate structure.

    Developmental Suggestions

    She will respond well to detailed guidance essentially on a permanent basis. If she identifies and commits to the company's structure and objectives she will become a trustworthy and reliable employee. She would benefit from training and development in self management and team dynamics. In the initial training, emphasize the importance of company procedures and add to the existing procedures through regular review and consultation sessions. She would also enjoy a team situation in which she could give and receive the technical and intellectual support that comes from being a member of a close-knit team.

    Notes

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    Match to Position

    Career Fit (CF) =+56




    Overview

    She is best matched to the Office Manager role within competitive work environments. She is comfortable with a balance between a relatively goal oriented, performance based culture and one which has a service component. She has the potential to perform well with a balance of short and longer term projects. She would prefer to work with minimal supervision and can be an asset when focused on organizational goals.

    Notes

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    Match to Position

    People Orientation (PO) =+35




    Overview

    This result on the PO scale indicates this person will find a position with a great deal of interaction with new people to be an ideal match. She will be extremely people-oriented and sensitive to the needs and feelings of others.

    Structured Interview Questions

  • Ask her how she puts people at ease when she first meets them. How does she adjust her approach to different personalities?

    Developmental Suggestions

    Training in the field will probably be most effective if she is paired with another highly 'people oriented' 'coach'.

    Notes

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    Match to Position

    Analytical Orientation (AO) =+6




    Overview

    She would enjoy a career environment that offers an opportunity for continual growth and development from a technical and intellectual point of view. She would be considered to possess a good amount of fluid intelligence.

    Structured Interview Questions

  • Ask her to describe any creative or innovative ideas she developed in her current or previous job.

  • What does she do to keep current with technical developments?

    Developmental Suggestions

    Help her design an intensive technical training process that includes self learning and formal instruction. She could be used as a technical expert for both clients and associates.

    Notes

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    Match to Position

    Self-Determination (SD) =+41


          41
      She sees herself as being able to direct her future, to a substantial degree, through her plans and actions. She has an average level of self confidence.

    Notes
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    Call Reluctance (CR) =+69


          69
      One of the main reasons that people have difficulties is the fear of rejection. Fortunately, learning how to manage rejection is a trainable skill. Her score indicates that she probably does not fear these rejections. It would be important to continually improve her responses in situations where rejection occurs. Have her work with a mentor to find different methods to turn these rejections into opportunities.

    Notes
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    Match to Mentor/Environment

    The Ideal Mentor/Subordinate Environment Should Include:

    MENTORING by a trainer/boss skilled at teaching people of a wide range of potential how to become as 'self-managing' as possible + SUBORDINATES with assessed high s/m potential - they are an easier match to her.

    MENTORING by a boss who can and has shown that when you build long-term business through great 'service', the $ rewards come too + SUBORDINATES who are at least as much or even a little more obviously $ oriented than this person.

    MENTORING by a strong trainer/manager who will insist on and help this person to become more independent - but this may be difficult - + SUBORDINATES who are required to be much more independent if they are to experience growth.

    MENTORING by someone equally enthralled with the 'people' side of business but who has shown that he or she can still get to the bottom line + SUBORDINATES who get lots of satisfaction from 'people' interactions in business.

    MENTORING by a technically competent manager who is good at applying new learning to the business + SUBORDINATES who are turned on by technical and training opportunities.

    The Ideal Mentor/Subordinate Environment Should Avoid:

    A MENTOR who has a reputation of having to have things done more or less in his or her own way and/or SUBORDINATES who need or expect this person to impose any significant degree of structure on them.

    A MENTOR who sees subordinates basically as people who are going to make money for him or her or a mentor who is extremely sensitive to the insecurity of being a manager and/or SUBORDINATES who are committed to do anything at all to make $$$.

    A MENTOR who insists that his or her subordinates to be as tough and independent as he or she is and who has no real 'team' approach and/or SUBORDINATES who demand the right to do everything the way they want to do it without interference or supervision (which they see as the same thing!).

    A MENTOR who neither has nor values 'people' skills or 'people' concerns and/or SUBORDINATES who are really turned off by the 'people' side of business.

    A MENTOR who overtly devalues or dismisses the importance of personal and technical learning and/or SUBORDINATES who are intimidated by technology.

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    Summary of Scores & Cautions


    EPENTERPRISING POTENTIAL (EP)
    31
    INITIATES RESPONDS

    APACHIEVEMENT POTENTIAL (AP)
    -4
    $ AND/OR CHALLENGE PEOPLE AND SERVICE SAFETY AND SECURITY

    IPINDEPENDENCE POTENTIAL (IP)
    -40
    DEVELOPS OWN STRUCTURE INTEGRATES EXISTING STRUCTURE PREFERS STRUCTURE

    CF(PS)CAREER FIT (CF/PS)
    56
    COMPETITIVE ENVIRONMENTS SERVICE ENVIRONMENTS

    PEOPLE ORIENTATION
    35
    ANALYTICAL ORIENTATION
    6

          SD

          41
          CR

          69
          UC

          50
    PAGE 3 SCORES
     
    Enterprising People Oriented Achievement Oriented Independent

    Power Scores 107 35 80 69
    Neutr Scores 76 6 87 109

    Acquiescent Investigative Relaxed Team Oriented
     
    31 90 -4 -40
    EP BL AP IP
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    The Uncertainty Coefficient

    The Uncertainty Coefficient (UC) provides an insight into whether or not the test results are reliable. High scores (above 45) indicate that the candidate may either misunderstand the profile or may be presenting him/herself in a socially desirable manner. The character traits measured by the Admin Pro™ tend to have low face validity meaning it is difficult to fake unless one is an expert in test construction. A high UC score can indicate the need to check the SD and CR scores carefully when following up with the candidate.

    The following provides detailed information on how to explore high UC scores.


    GUIDELINES FOR EXPLORING
    A HIGH UNCERTAINTY COEFFICIENT (UC) SCORE

    This brief outline will highlight the items associated with the UC score, the major reasons for a high UC score and a set of guidelines for exploring the UC score with a specific candidate. It is recommended that if a recruiter or manager has specific questions, they are encouraged to set up a consultation with a consultant from the Self Management Group.

    THE UC ITEMS

    The UC items come from the attitude page of the Admin Pro™ . They include:

  • My opinion is always the correct one.
  • I have never told a lie.
  • No one is ever rude to me.
  • All my habits are good and desirable ones.
  • I never envy another person's good luck.
  • I have never been late for work or for an appointment.
  • I have never said anything unkind about anyone else.
  • I have never boasted or bragged.

    As evident from the items, they include statements that typically require an absolute or yes/no response. They are very extreme types of questions. For example, "I have never told a lie" can realistically only be answered 1 or 5. Most people mark 1 or 2 for the item.

    A high UC score becomes a caution when it is greater than 45. To create a score of 45 or greater, a candidate would have to answer the majority of the items as either 4 or 5. Therefore, it is quite unlikely that a candidate reading the questions and answering honestly will have a high UC score. However, it can and does happen. The following section outlines the major reasons for a high UC score.

    MAJOR REASONS FOR A HIGH UC SCORE

    1. SOCIAL DESIRABILITY: This is by far the most common reason for a high UC score. The candidate in an effort to impress the recruiter attempts to present an inflated positive self-image. As a result, they mark the UC items higher. When exploring a high UC score for this reason, it is important to determine whether or not the candidate inflated just the UC items or all the items. This is usually very easy to determine by asking interview questions to justify the other elements of the report. The sample questions in the report are excellent for this purpose.

    2. LANGUAGE DIFFICULTIES: If the candidate is struggling with the language, they do NOT understand the subtleties of the words 'never' or 'always' and as a result trigger the high UC score.

    3. RANDOM RESPONDING: On rare occasions, a candidate will not be reading the questions and simply respond in a random manner. For example, mark all 5's or alternate between 1 and 5. This type of responding will generally be reflected by the UC score.

    4. SPECIFIC RELIGIOUS GROUPS: This is the least common reason for a high UC score. Our research has found that some very religious groups tend to trigger a high UC score. For example, they are being honest when they circle 5 (definitely agree) on the item "I have never told a lie". Again, this is very easy to determine in a subsequent discussion of the report.

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    The Uncertainty Coefficient (cont'd)

    POSSIBLE STEPS FOR EXPLORING A HIGH UC SCORE

    To explore the reasons for a high UC score and determine whether or not the report is reliable, the following steps are recommended.

    STEP #1: Investigate the UC items with the candidate. Go to the items on page 3 (attitude items) and ask the candidate to explain their responses to the UC items that they marked 4 or 5. An honest candidate will explain their response quite comfortably. For example, I don't usually tell lies so I marked a 4. A candidate who was distorting or inflating their self image, will become quite defensive or be unable to explain their response. A lack of explanation will also be evident with Language Difficulties or Random Responding.

    STEP #2: Look at the Self Directed (SD), Stress Coping (SC) and Call Reluctance (CR) scores. If any of these scores are greater than 60, it indicates that the candidate was also potentially inflating all the attitude scores.

    STEP #3: Investigate the power scores (Enterprising, Achievement and Independent) and the neutralizing scores (Acquiescent, Relaxed and Team Oriented) on the summary page of the report. If any of the power scores are greater than 140 or neutralizing scores less than 40, they are very unusual scores and indicate that the Admin Pro™ might be inflated.

    STEP #4: Candidate Feedback. Give the candidate the candidate feedback from the report and ask if the pages describe him or her accurately. If the answer is YES ask for examples from the persons background that would justify the Admin Pro™. If the answer is NO ask for examples from the persons background that would justify their challenges to the information.

    STEP #5: Interviewing Questions. The interview questions included in the report are designed to help the recruiter validate the Admin Pro™ from the experiences of the candidate. The Admin Pro™ is assessing potential and the answers to the interview questions should substantiate or challenge the Admin Pro™ predictions.


    SUMMARY

    In summary, the most effective strategy for minimizing high UC scores is to be proactive by selecting the appropriate language for each candidate and following the simple administration instructions. This will eliminate all the major reasons for high UC scores.

    A high UC score does NOT automatically indicate that the Admin Pro™ results are invalid but rather indicates that a recruiter or manager should be cautious about accepting the results as reliable. Reliability indicates consistency, validity is a measure of the accuracy of the results. Validity requires reliability. Therefore, by following the recommended steps to explore a high UC score will determine whether or not the Admin Pro™ results are reliable and valid.

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    Responses from Opinions Section

    1=Don't Agree At All2=Agree A Little3=Somewhat Agree4=Moderately Agree5=Definitely Agree

    1. I am successful at most aspects of my life. (4)
    2. To be successful in my career, it is necessary to get all my associates to like me. (3)
    3. Chance determines most things. (3)
    4. I have been successful at developing a large network of people. (4)
    5. Effort gets results. (4)
    6. To perform up to my potential, I must have total belief in my job. (4)
    7. I am often influenced by others. (3)
    8. I avoid actions that might make people dislike me. (2)
    9. I have never told a lie. (2)
    10. Most mistakes can be avoided. (4)
    11. It is important that people approve of me. (4)
    12. Mistakes are inevitable. (2)
    13. My family and friends support my career choices. (4)
    14. People get the respect that they deserve. (4)
    15. Aggressive salespeople usually make a good income but have less repeat business. (2)
    16. Salespeople have a positive public image. (4)
    17. Others have interfered with my success. (2)
    18. I find it easy to make new acquaintances. (5)
    19. I control my attitude toward work. (4)
    20. I am comfortable promoting my ideas to friends and associates. (5)
    21. All my habits are good and desirable ones. (5)
    22. People's good qualities are seldom recognized. (3)
    23. I never envy others their good luck. (4)
    24. Hard work brings success. (4)
    25. In a group, if a person does not like me, I feel uncomfortable. (3)
    26. Success is mostly luck. (2)
    27. I have been successful in developing a large network of friends and associates. (4)
    28. I have never been late for work or for an appointment. (4)
    29. I can be whatever I choose to be. (5)
    30. I adapt to what I think others expect of me. (4)
    31. I have never boasted or bragged. (2)
    32. What I am was decided when I was born. (1)
    33. Informal social events are a good source of sales contacts. (4)
    34. I have never said anything unkind about anyone else. (3)
    35. The right decision can change things. (4)
    36. It is very important to push people to buy a product or service after you have established they need it. (5)
    37. What will happen will happen. (3)
    38. Most people would prefer not to deal with salespeople. (2)
    39. I am successful in most areas of my life. (5)
    40. No one is ever rude to me. (4)
    41. To be successful in my career, I must change my image. (1)
    42. I let the organization define my training needs. (4)
    43. I often refer salespeople to my family and friends. (4)
    44. My opinion is always the correct one. (2)
    45. A good plan can avoid mistakes. (3)
    46. I would rather talk to a client on the telephone than in person. (1)
    47. Plans never work out. (1)
    48. I must believe in a product before I can sell it. (4)
    49. There is some good in everybody. (5)
    50. I have met very few people whom I do not like. (4)
    51. Some people are just "no good". (1)
    52. I feel comfortable promoting myself and my company at social gatherings. (5)
    53. There is no such thing as luck. (3)
    54. I get upset when salespeople call me at home. (1)
    55. Things happen mostly by accident. (2)
    56. I have bought a product or service mainly because of the salesperson. (5)
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    CANDIDATE FEEDBACK ON THE RESULTS OF THE


    Admin Pro™



    An Overview of Your Personal Characteristics & Career Strengths


    Thank you for taking the time to complete the Admin Pro™. The following information identifies several of your personal strengths that are important to your career planning. The objective of the Admin Pro™ is to match you to the "best fit" career position that will capitalize on your strengths and maximize your chances for a successful, rewarding career.
    John C. Marshall, Ph.D.


    ContentsPage

    Your Personal Strengths1
    Career Planning2

    # 101471473964 for Test AdminPro on January 19, 2018

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    Your Personal Strengths


    In Terms of Enterprising vs Support Role Possibilities

    People would describe you as very assertive, aggressive, competitive, enterprising, determined and goal oriented. From time to time you may display new and creative ways to achieve your objectives whether these relate to work or your personal needs. You tend to be self-evaluative and thus critical of any mediocre performance. Becoming a 'self manager', i.e. learning to plan your activities, to manage your time and to focus your effort on a daily basis to get today's objectives met, would come easily and naturally to you.


    In Terms of Your Style & Strength of Various Motivations

    You would be described as being motivated primarily by a genuine concern for the well-being and needs of others. People would see you as quite calm, steady, unhurried, predictable, stable and cooperative. Given an opportunity to focus your efforts on the achievement of some meaningful and perhaps demanding, long term 'people-oriented' goals, you could become a very loyal, dependable and dedicated member of the team delivering the product or service. Generally your motivational pattern will produce the greatest personal satisfaction and your best performance in positions requiring ongoing commitment to goals which you feel have real merit in alleviating the distress or adding to the quality of life of the people who receive the results of your efforts.


    In Terms of Your Independence vs Your Need to Be in the 'Team'

    You would work best and with the greatest satisfaction in a group of people who are like you in their strong commitment to the 'team'. You would enjoy the kind of technical, intellectual and personal interactions that come with working in a close-knit team. You would accept supervision but would also like to co-direct the group on some projects or in some parts of the job.


    In Terms of Your Orientation Towards the 'People' Side of Business

    You would be described as extremely sociable, entertaining, cheerful, genial and outgoing. In addition to being a fluent talker, you would be comfortable with new people, value social interaction and make new friends easily. Generally, you would be a good company representative and have the ability to communicate with a wide variety of people in a number of different functions. Being extremely sociable could make you somewhat sensitive to rejection.


    In Terms of Your Orientation Towards Technical & Practical Concerns

    You would be described as quite logical, reflective, analytical, factual and practical. A job requiring the solving of intellectual or conceptual problems would stimulate a person such as yourself. You would have a flair for technically oriented and detailed work. Taking on challenges to learn and use new information in a field that interests you would be rewarding in itself.


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    Career Planning


    What Should You Look for In a Career that Matches You Best?

    + In work or in your personal life, the opportunity to put forth substantial effort will be highly valued. To make your effort effective, take training in such self-management skills as activity planning and time management. Look for jobs where you can develop and use these important talents and skills.

    + Look for a career position which will have both social value in terms of what the function does to help others and personal security in terms of the opportunities it offers to you to make a long term, ongoing commitment of your talents and energy.

    + You should seek opportunities to work most or all of the time in a group that comprises people like you who are also strong on the 'team' approach to getting the job done.

    + Look for employment that provides you with lots of people contact on a daily basis. A job with a great deal of person to person interaction and public relations opportunities would be ideal for you.

    + A job with some learning and technical requirements would be quite satisfying. The opportunity to be creative and to put your new found knowledge into action would also be appealing to you.



    What Should You Avoid in Careers that Don't Match You?

    - Avoid tightly and rigidly structured work situations. If there is no room to put your personal touch to work in organizing and managing yourself, the job may become too constricting for you by limiting both the development and use of your natural talents and the skills that come with these talents.

    - Avoid positions which you feel have little value in terms of their impact on the quality of life of the people who receive the product or service. A job with intense, short term and repeating 'production' requirements would not give you the best opportunity to employ your talents and energy effectively.

    - Avoid work situations in which there is lax supervision and those situations which essentially prevent you from becoming part of a 'team' to get the job done.

    - You should avoid employment that would isolate you from people. A job that lacks social interaction would not be adequately stimulating and rewarding to you.

    - You should avoid jobs that are not intellectually challenging, creative and those that do not offer a chance for personal growth in a technical or practical sense.

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