Contact Center Screen™ (Version 2.0)

Brief Report - SAMPLE SAMPLE


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Table of ContentsPage

Recommendation / Background2
Candidate Snapshot3


The Contact Center Screen™ is designed to help managers / recruiters make an informed decision about the suitability of a particular candidate seeking employment in a contact center environment. As such, the Contact Center Screen™ highlights each candidate‚Äôs inherent strengths and growth opportunities as they pertain to success in a customer service role, allowing for strategic placement, selection, and coaching decisions to be made in an informed manner.

John C. Marshall, PhD




CCS2 #7K2VJUSAUFG3 for SAMPLE SAMPLE on September 4, 2019

©2008-2019 Selection Testing Consultants Inc.

 
 Contact Center Screen™ (Version 2.0) (CCS2 #7K2VJUSAUFG3 for SAMPLE SAMPLE on September 4, 2019)Page 2 

Recommendation / Background

 Candidate Information: 
Name: SAMPLE SAMPLE
Address: 
Telephone: 4167460444
Email Address: [email protected]
Desired Location: *Sample Report
Position: Sales

SalesService



Recommended
4.0




Recommended
4.6


 Background: 
1. Select the response that best reflects your current position. Employed Full Time
2. If unemployed, how long have you been unemployed?  
3. If a student, how many years of school do you have left?  
4. What is the major reason you are currently looking for a job? Looking for a better opportunity
5. How much experience have you had in a hospitality or service environment? 5 or more
6. How many previous jobs have you had the hospitality or service industry? 3
7. In your current position, what percentage of your time is spent interacting with customers? 100% of my time
8. How many management / supervisory positions have you held in the past? 1
9. How many different jobs have you had in the past 5 years? 1
10. Please rate how you think you would do in a customer service role. Excellent
11. How long would it take you to get to work at the location that you applied to? 30 min to 1 hour
12. Do you have any family members or friends that work for our company? No
13. What is your level of education? University/College Graduate
14. If you attended University, College or Trade School, please indicate which one:  
  a. Location of University, College or Trade School:  
  b. Your course of study:  
©2008-2019 Selection Testing Consultants Inc.
 
 Contact Center Screen™ (Version 2.0) (CCS2 #7K2VJUSAUFG3 for SAMPLE SAMPLE on September 4, 2019)Page 3 

Candidate Snapshot

Enterprising Potential
21
 
High Initiative / Proactive Responsive
Achievement Potential
-10
 
Challenge / Financial Gain People / Relationships
Independence Potential
-5
 
Independent Prefers Structure
People Orientation
45
 
Outgoing / Sociable Builds Relationships Over Time
Analytical Orientation
39
 
Analytical Overlooks Detail
Comfort With Conflict
12
 
Very Comfortable With Conflict Avoids Conflict
Self Confidence
46
 
Very Confident Growth Opportunity
Lifestyle Management
56
 
Well Developed Coping Strategies Growth Opportunity
Attitudes About a Service Career
45
 
Very Positive Attitudes About A Service Career Negative Attitudes About A Service Career
Reliability of Results (Honesty Scale)
54
 
Potentially Unreliable Results Reliable Results
©2008-2019 Selection Testing Consultants Inc.