Contact Center Screen™ (Version 2.0)

Brief Report - Cassandra Test


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Table of Contents Page

Recommendation / Background 2
Candidate Snapshot 3


The Contact Center Screen™ is designed to help managers / recruiters make an informed decision about the suitability of a particular candidate seeking employment in a contact center environment. As such, the Contact Center Screen™ highlights each candidate?s inherent strengths and growth opportunities as they pertain to success in a customer service role, allowing for strategic placement, selection, and coaching decisions to be made in an informed manner.

John C. Marshall, PhD




CCS2 #U3OMIU3O24JG for Cassandra Test on February 29, 2016

©2008, Selection Testing Consultants Inc.



 
 Contact Center Screen™ (Version 2.0) (CCS2 #U3OMIU3O24JG for Cassandra Test on February 29, 2016) Page 2 

Recommendation / Background

 Candidate Information: 
Name: Cassandra Test
Address: 
Telephone: 000-000- 0000
Email Address: service@selfmgmt.com
Desired Location: SMG - Home
Position: Service

Sales Service


Conditionally Recommended
3.4



Conditionally Recommended
3.7


 Background: 
1. Select the response that best reflects your current position.  Student
2. If unemployed, how long have you been unemployed?   1 ? 2months
3. If a student, how many years of school do you have left?   3 years
4. What is the major reason you are currently looking for a job?   Need more money
5. How much experience have you had in a hospitality or service environment?   < 1 year
6. How many previous jobs have you had the hospitality or service industry?   2
7. In your current position, what percentage of your time is spent interacting with customers?  50% - 75%
8. How many management / supervisory positions have you held in the past?   1
9. How many different jobs have you had in the past 5 years?   3
10. Please rate how you think you would do in a customer service role.  Average
11. How long would it take you to get to work at the location that you applied to?  > 1 hour
12. Do you have any family members or friends that work for our company?   Yes
13. What is your level of education?  University/College Graduate
14. If you attended University, College or Trade School, please indicate which one:   
  a. Location of University, College or Trade School:   
  b. Your course of study:   
©2008, Selection Testing Consultants Inc.
 
 Contact Center Screen™ (Version 2.0) (CCS2 #U3OMIU3O24JG for Cassandra Test on February 29, 2016) Page 3 

Candidate Snapshot

Enterprising Potential
22
 
High Initiative / Proactive Responsive
Achievement Potential
30
 
Challenge / Financial Gain People / Relationships
Independence Potential
21
 
Independent Prefers Structure
People Orientation
49
 
Outgoing / Sociable Builds Relationships Over Time
Analytical Orientation
17
 
Analytical Overlooks Detail
Comfort With Conflict
16
 
Very Comfortable With Conflict Avoids Conflict
Self Confidence
20
 
Very Confident Growth Opportunity
Lifestyle Management
29
 
Well Developed Coping Strategies Growth Opportunity
Attitudes About a Service Career
18
 
Very Positive Attitudes About A Service Career Negative Attitudes About A Service Career
Reliability of Results (Honesty Scale)
89
 
Potentially Unreliable Results Reliable Results
©2008, Selection Testing Consultants Inc.