AutoServicePro™

Suitability for Customer Care Service and Sales




Brief Report

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ContentsPage

AutoServicePro™ Science Score1
Summary of Scores2
Responses From Opinions Section3


The AutoServicePro™ is designed to provide insights into the strengths of individuals who will be managing customer relationships within a customer contact center culture. By identifying and understanding personal strengths as well as identifying growth opportunities, managers and supervisors will have more information relevant to fitting people to customer care roles. This profile will also provide managers with suggestions on how to coach service people more effectively.
John C. Marshall, Ph.D.

ID# 201077719046 for Sample Person on January 16, 2018

©2018 Selection Testing Consultants International, Quality Profiles Ltd.
 
 AutoServicePro™ (ID# 201077719046 for Sample Person on January 16, 2018) Page 1 

AutoServicePro™ Science Score

OVERALL RECOMMENDATION
 PROCEED WITH EXTREME CAUTION
PROCEED WITH CAUTION
PROCEED
AutoServicePro™ SCIENCE SCORE
 Score Rating
EP = Self Management
Predicts Self Management Potential
      34     
If EP is 10 - 405
If EP -10 to 94
If EP > 40 or < -103
      5     
MP = Motivational Profile
Describes Motivational Factors and Predicts Closing Style
IP = Team Orientation
Describes the Comfort and Need for Structure and Systems
      -33     
      -31     

Subtract 1 if:
MP > 40 or < -30
or
IP > 35 or < -40

      -1     
SD = Self Directed
Reflects Feelings of Being in Control
NSP = Networking/Self-Promotion
      51     

      31     


Subtract 1 if:
SD is less than 25
or
NSP is less than 25

           
 
FINAL CCP™ RATING (min.=1)

      4     
Science Rating
5
Excellent
4
Above Average
3
Average
2
1
PROCEED PROCEED WITH CAUTION PROCEED WITH EXTREME CAUTION
©2018 Selection Testing Consultants International, Quality Profiles Ltd.
 
 AutoServicePro™ (ID# 201077719046 for Sample Person on January 16, 2018) Page 2 

SUMMARY OF SCORES

EPSELF-MANAGEMENT
34
 
VERY PROACTIVERESPONSIVE
MPMOTIVATIONAL PROFILE
-36
 
CHALLENGE ORIENTEDCHALLENGE/SERVICERELAXED/DEPENDABLE
IPTEAM ORIENTATION
-31
 
VERY INDEPENDENTINDEPENDENCE ORIENTEDTEAM ORIENTED   VERY TEAM ORIENTED
CWCCOMFORT WITH CONFLICT
16
 
COMFORTABLE WITH CONFLICTAVERAGEAVOIDS CONFLICT
POPEOPLE ORIENTATION
24
 
VERY SOCIABLEBUILDS RELATIONSHIPS SLOWLY
AOANALYTICAL ORIENTATION
7
 
ANALYTICAL/SYSTEMATICLEARNS THE ESSENTIALS
EQEMOTIONAL QUOTIENT
81
 
HIGH EMOTIONAL AWARENESSRELIANCE ON NON-EMOTIONAL INFORMATION
PAGE 1 SCORES
 
  Enterprising People Oriented Achievement Oriented Independent

Power Scores 135 24 78 100
Neutr Scores 101 7 114 131

  Acquiescent Investigative Relaxed Team Oriented
  117 -33 34 81
  BL AP PS EQ
PAGE 2 SCORES
      51       73       31       41       39
      SD       LM       NSP       LS       UC
©2018 Selection Testing Consultants International, Quality Profiles Ltd.
 
 AutoServicePro™ (ID# 201077719046 for Sample Person on January 16, 2018) Page 3 

Responses From Opinions Section

1=Don't Agree At All2=Agree A Little3=Somewhat Agree4=Moderately Agree5=Definitely Agree

1.  Effort gets results (5)
2.  I thrive under pressure (5)
3.  I rarely interrupt others while they are speaking (4)
4.  I often discuss my career with friends (3)
5.  I am often influenced by others (2)
6.  I would have difficulty integrating a demanding career into my lifestyle (1)
7.  I have never told a lie (5)
8.  I would not like to be a sales person (5)
9.  Most mistakes can be avoided (5)
10.  I am comfortable with changes in technology (5)
11.  I like to hear people fully explain their point of view (5)
12.  I avoid actions that might make people dislike me (3)
13.  People's good qualities are seldom recognized (2)
14.  I sometimes lack the energy to perform important tasks (1)
15.  Most conversations take too long (1)
16.  It is important that people approve of me (3)
17.  I am good at most things that I try to do (5)
18.  I stay focused on my priorities (5)
19.  After listening to an interesting anecdote, I like to describe a similar situation involving me (3)
20.  Sales people have a positive public image (3)
21.  Success is mostly luck (1)
22.  I often allow my attitude to affect my performance negatively (1)
23.  All my habits are good and desirable ones (1)
24.  I am comfortable when people do not agree with me (4)
25.  People get the respect that they deserve (3)
26.  I generally have a positive attitude towards work (5)
27.  I never envy others their good luck (5)
28.  I am persistent in getting others to agree with my point of view (3)
29.  It is impossible to change company procedures (3)
30.  I find it difficult to manage my professional demands (1)
31.  I prefer to listen in conversations (3)
32.  I find it easy to make new acquaintances (5)
33.  Hard work brings success (5)
34.  I excel in a dynamic environment (4)
35.  I consciously pause before responding to others (4)
36.  I am comfortable promoting my ideas to friends and associates (5)
37.  Plans never work out (1)
38.  I often avoid difficult tasks (1)
39.  I have never been late for work or for an appointment (1)
40.  In a group, I feel uncomfortable if a person does not like me (2)
41.  I create opportunities (3)
42.  I take care of myself with good daily habits (5)
43.  I try to do most of the talking when presenting materials to others (4)
44.  I have been successful in developing a large network of people (3)
45.  Compliments make me uncomfortable (5)
46.  I have difficulty coping with daily job challenges (1)
47.  I have never boasted or bragged (1)
48.  I adapt to what others expect of me (3)
 
49.  A good plan can avoid mistakes (4)
50.  Stress improves my performance (4)
51.  After listening to someone talk, I repeat the important points back to them to insure my understanding (5)
52.  I often refer people to my family and friends (3)
53.  Hard work does not always get results (4)
54.  To be effective on the job, I need more energy (1)
55.  I make sure others have finished speaking before I respond (2)
56.  Informal social events are a good source of business contacts (5)
57.  I find it easy to talk about myself (5)
58.  Regular habits are an important part of my success (5)
59.  I have never said anything unkind about anyone else (2)
60.  I have met very few people whom I did not like (2)
61.  I am distracted easily (1)
62.  Professional demands often interfere with my lifestyle (1)
63.  People take too long to get to the point (3)
64.  I get upset when sales people call me at home (3)
65.  I am a confident person (5)
66.  I can concentrate on my work for long periods of time (5)
67.  I will interrupt other people to provide an answer to their question (1)
68.  To be successful in my career, I must change my image (1)
69.  My performance depends on the situation (1)
70.  To be effective, I need to make several lifestyle changes (1)
71.  No one is ever rude to me (1)
72.  I would rather talk to a client on the telephone than in person (3)
73.  I am successful in most aspects of my life (5)
74.  Work does not get me down (5)
75.  I enjoy listening to other people (5)
76.  Most people would prefer not to deal with salespeople any more than necessary (5)
77.  I am reluctant to make decisions (1)
78.  Lifestyle demands have interfered with my career success (1)
79.  I always admit my own mistakes (5)
80.  To perform up to my potential, I must have total belief in my job (1)
81.  I take time to reflect on my accomplishments (5)
82.  I enjoy pressure on the job (3)
83.  I give others my undivided attention when they are speaking to me (5)
84.  I have bought a product or service mainly because of the salesperson (1)
85.  I let the organization define my training needs (2)
86.  People do not understand the pressures of my job (3)
87.  I prefer to ask very specific questions that require only a 'yes/no' answer (4)
88.  My business contacts are a good source of future sales (5)
89.  Effort is entirely my responsibility (5)
90.  I manage stress effectively (5)
91.  I have a tendency to finish other people's sentences (1)
92.  To be a successful salesperson, it is necessary to get potential buyers to like me (4)
93.  Others have interfered with my success (4)
94.  It is difficult to establish job priorities (1)
95.  I am not a good listener (1)
96.  I feel comfortable promoting myself and my company at social gatherings (5)
©2018 Selection Testing Consultants International, Quality Profiles Ltd.